Saphron Simeki
Brisbane,QLD
Summary
Results-driven Operations Manager at Kmart Hastings, NZ, with a strong background in administration and health and safety. Successfully completed the LMIT program in 2023, leading to an operational role that emphasizes critical competencies in incident reporting and loss prevention strategies. Proven expertise in Solvsafety incident reporting and Auror criminal reporting, ensuring a secure shopping environment. Committed to enhancing operational efficiency, Self Compliance Audits each period,and safety standards within the organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Manager
Kmart
Hastings, Hawkes Bay
04.2021 - Current
- Monitored customer service standards across the organization.
- Managed customer service inquiries and complaints.
- Assisted customers and provided excellent customer service.
- Monitored customer service standards and provided feedback to staff members in order to ensure quality customer service.
- Volunteered to handle complaints and issues for manager during busy time periods.
- Provided first aid assistance to injured passengers if necessary.
- Provided emergency first aid when needed.
- Trained staff on proper use of equipment such as forklifts, pallet jacks, Electric Pallet Jack MHE
- Scheduled staff work assignments, rotations and overtime.
Sales Assistant
Kmart
Hastings, Hawkes Bay
04.2021 - 12.2022
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Greeted customers and provided assistance with product selection.
- Managed cash register transactions accurately and efficiently.
- Resolved customer complaints in a timely manner.
- Assisted customers with returns, exchanges and refunds.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Provided excellent customer service to clients in person and over the phone.
- Analyzed customer feedback data to identify areas of improvement within store's services.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
Some College (No Degree) -
Hastings Girls High School
Hastings Skills
- KPI analysis
- Sales operation
- Sales coaching
- Service-driven sales
- Product knowledge
- Health and Safety
- Loss prevention
- Proficient in OMS
Certification
- St John First Aid Level 2 Certification (2 day comprehensive First Aid course)
- Certificate of Training, Lydia Rose Academy
- Line Manager in Training Programme (LMIT) - Completed
- St John Mental Health First Aid
Languages
English
Professional
Timeline
Operations Manager
Kmart
04.2021 - Current
Sales Assistant
Kmart
04.2021 - 12.2022
Some College (No Degree) -
Hastings Girls High School
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