Saphu Shrestha
Bankstown,NSW
Summary
Motivated Customer Service Representative with over 2 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English.
Proactive and caring worker with 1 year of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
3
3
years of professional experience
Work History
Child Care/Day Care Worker
Sunshine Kiddies
66 Conway Road, Bankstown, NSW
06.2021 - Current
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Cared for children ages 6months to 5 years in nurturing and age-appropriate way.
- Kept areas clean, organized and stocked, and sanitized surfaces and toys.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
Customer Service
Top Juice PTY LTD
Sydney, NSW
08.2021 - 12.2021
- Make Juice, Smoothies, and Yoghurt according to customer order.
- Using POS to take orders and balancing till at end of service
- Communication with customer.
- Clean & sanitize BOH and FOH
Customer Service Cashier
Bhatbhateni Supermarket
Kathmandu, Nepal
03.2017 - 06.2019
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Bachelor of Arts - Law
Nepal Law Campus
Kathmandu03.2021
Skills
- Activity Station Maintenance
- Multitasking and Prioritization
- Safety Monitoring and Management
- Relationship Building
- Cleaning and Sanitizing
- Group Discipline
- Infant Care and Feeding
- Early Childhood Development
- Verbal and Written Communication
- Microsoft Office
References
Puja Pandey
Sunshine Kiddies
66 Conway road,
Lead Educator
0451147606
Timeline
Customer Service
Top Juice PTY LTD
08.2021 - 12.2021
Child Care/Day Care Worker
Sunshine Kiddies
06.2021 - Current
Customer Service Cashier
Bhatbhateni Supermarket
03.2017 - 06.2019
Bachelor of Arts - Law
Nepal Law Campus
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