Sapinder Kaur
Melbourne,VIC
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Border Officer
Immigration New Zealand
Auckland
11.2022 - 01.2025
- Assisted airlines at check-in to ensure passengers met border entry requirements and assessed potential risks, intervening when necessary.
- Conducted thorough risk assessments of passengers using multiple screening tools and systems.
- Verified and authenticated documentation utilizing in-house systems and government portals.
- Analyzed corporate data and intelligence data to identify trends and patterns.
- Reviewed data to identify risks, determine needs, and make adjustments.
- Ensured the security and confidentiality of sensitive information.
- Applied Intelligence advice to identify and select high-risk individuals for interviews, utilizing PEACE interview techniques to assess border entry eligibility.
- Utilized relevant legislation and Operations Manual daily to ensure compliance and operational efficiency.
- Referred cases to appropriate partner agencies by leveraging broad legislative knowledge.
- Wrote logs and reports, detailing activities for supervisor.
- Mentored and coached new and tenured Border Officers to enhance team performance and knowledge.
- Managed relationships with peers, senior leadership, and stakeholders, including border agencies such as Airlines, NZ Police, NZ Customs, and Aviation Security.
Immigration Officer
Immigration New Zealand
Auckland
05.2021 - 10.2022
- Reviewed and processed visas, passports, and immigration applications to verify adherence to requirements.
- Verified documentation from applicants to confirm identity and verify accuracy of information provided.
- Reviewed petitions to determine if applicants met necessary qualifications for a variety of visas.
- Collaborated with law enforcement officials to provide relevant information regarding observed or suspected criminal activity.
- Analyzed complicated cases involving multiple countries or jurisdictions requiring extensive research into respective policies and procedures.
- Documented daily data related to investigations and findings.
- Participated in training sessions designed to update knowledge base on current trends in international migration.
- Conducted interviews with applicants to assess their eligibility..
- Reviewed immigration documentation for validity and asked targeted questions of each individual.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated with other agencies, including Customs and Border Control, NZ Police, Immigration Advisors Authority, Immigration lawyers, etc.
Immigration Support Officer
Immigration New Zealand
Auckland
03.2019 - 04.2021
- Assist in processing visa applications and supporting documentation to ensure they meet Immigration New Zealand's requirements.
- Provide administrative support to senior immigration officers and management, including handling correspondence, and maintaining records.
- Communicate with visa applicants and their representatives to gather additional information or clarify application details.
- Respond to queries from applicants, stakeholders, and the public regarding visa application processes and requirements.
- Update and maintain accurate records in immigration systems, ensuring all information is entered and managed securely.
- Prepare and review documents for immigration decisions, ensuring compliance with immigration laws and policies.
- Coordinate the scheduling of interviews, medical examinations, and other necessary assessments for visa applicants.
- Assist with the preparation of reports, statistics, and other documentation as required for immigration processes.
- Support the implementation of immigration policy, and assist with the development of procedures for improved service delivery.
- Participate in training and development programs to stay informed about changes in immigration laws, regulations, and practices.
Health Assessment Officer- Secondment
Immigration New Zealand
Auckland
01.2020 - 06.2020
- Review and assess health-related information for individuals applying for visas, residence, or entry to New Zealand.
- Analyze medical reports, certificates, and other health records provided by applicants to ensure compliance with New Zealand’s immigration health requirements.
- Apply the latest immigration health policies, regulations, and criteria to evaluate applicants' medical fitness.
- Liaise with doctors, medical practitioners, and other health professionals to gather additional medical information or clarification when necessary.
- Determine if an applicant’s medical history poses a risk to public health or the New Zealand healthcare system.
- Offer advice to applicants regarding required medical examinations and the potential implications of their health status on visa applications.
- Maintain accurate and up-to-date health assessment records, ensuring all information is securely stored and compliant with privacy laws.
- Make recommendations to decision-makers regarding visa eligibility based on the health assessment outcomes.
- Communicate health-related decisions and explanations clearly to visa applicants, their representatives, and immigration colleagues.
- Keep abreast of any changes in immigration health policies, medical conditions, and the health risks affecting New Zealand’s immigration system.
- Work closely with immigration officers, policy advisors, and other relevant authorities to support the visa processing and decision-making process.
Customer Service Consultant
ANZ Bank New Zealand Ltd
Auckland
10.2017 - 02.2019
- Handle inbound customer calls, addressing inquiries, issues, and requests regarding banking services and products.
- Provide accurate information on account balances, transactions, loan status, and other banking-related queries.
- Assist customers in troubleshooting account issues, card problems, and other banking-related concerns.
- Promote and cross-sell ANZ banking products, such as savings accounts, credit cards, and personal loans, based on customer needs.
- Resolve customer complaints and provide solutions, ensuring a positive customer experience.
- Process customer requests for account updates, transfers, payments, and other banking services.
- Maintain up-to-date knowledge of ANZ’s products, services, and policies to deliver accurate and relevant information.
- Ensure all customer interactions are documented accurately in the bank’s systems for tracking and reporting purposes.
- Adhere to security protocols and compliance regulations when handling sensitive customer information.
- Meet or exceed individual and team performance targets, including call handling time, customer satisfaction, and sales goals.
- Continuously improve product knowledge and customer service skills through training and feedback.
Cafe & Motel Manager
Karnapke Limited
Northland
08.2014 - 08.2017
- Maintained inventory levels for supplies needed in the business operations.
- Responded to and resolved guest issues or complaints.
- Maintained relationships with local businesses to promote cooperative advertising opportunities.
- Led a diverse team, overseeing recruitment, training, and development to ensure high-quality service standards.
- Conducted regular staff meetings to communicate objectives, updates, and gather feedback.
Education
Diploma - Hospitality Administration And Management
Aspire2 International
Auckland04-2015
Diploma - Business Administration And Management
Massey University
Auckland04-2013
MBA - Business Administration
Punjab Technical University
Mohali08-2010
Skills
Risk Evaluation
emergency and non emergency response
effective communication
data analysis
team collaboration
adaptability and flexibility
analytical thinking
report preparation
decision making
Accomplishments
- Awarded "Pono me te Tika," one of the MBIE values, for outstanding performance, dedication, and exceptional support to multiple agencies during the COVID-19 lockdown.
- Received the "Eagle Eye Award" for excellent performance in verification as an Immigration Officer, successfully managing and resolving a highly complicated case.
- Awarded the "Documentation Verification Award" for excellence in verification as a Border Officer, ensuring accuracy and compliance in all documentation processes.
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Additional Trainings
- Completed 1:1 training with a Trafficking in Persons Advisor, gaining specialized knowledge and skills in identifying and addressing human trafficking cases.
Certified in Officer Safety Tactics Framework, ensuring the ability to manage high-risk situations while maintaining personal safety and operational efficiency.
Received comprehensive training in document analysis, including fraud detection and authentication methods, enhancing expertise in identifying counterfeit or fraudulent documents.
Trained in PEACE Investigative Interviewing techniques, applying structured and ethical methods to gather accurate and reliable information from interviewees.
Completed training in Open Source Network Intelligence, equipping with advanced skills in leveraging public information and digital tools for investigative purposes.
References
References available upon request.
Timeline
Border Officer
Immigration New Zealand
11.2022 - 01.2025
Immigration Officer
Immigration New Zealand
05.2021 - 10.2022
Health Assessment Officer- Secondment
Immigration New Zealand
01.2020 - 06.2020
Immigration Support Officer
Immigration New Zealand
03.2019 - 04.2021
Customer Service Consultant
ANZ Bank New Zealand Ltd
10.2017 - 02.2019
Cafe & Motel Manager
Karnapke Limited
08.2014 - 08.2017
Diploma - Hospitality Administration And Management
Aspire2 International
Diploma - Business Administration And Management
Massey University
MBA - Business Administration
Punjab Technical University
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