Sapna

• Supervising and training staff to maintain high service standards.
• Managing inventory and ordering supplies to ensure stock availability.
• Handling cash management, including daily sales reconciliation.
• Overseeing food safety and hygiene regulations to meet compliance standards.
• Addressing customer queries and resolving complaints effectively.
• Monitoring café performance and implementing strategies for business growth.
• Coordinating with suppliers and vendors for timely deliveries.
• Scheduling rosters and managing employee performance.
• Promoting a positive work environment and team collaboration.

• Greeted guests upon arrival and provided them with information regarding hotel services, features, and local areas of interest.
• Assisted in the check-in process by verifying guest identification, collecting payment, issuing room keys, and providing directions to rooms.
• Responded to customer inquiries and complaints in a professional manner.
• Processed payments from customers using cash registers or computers.
• Managed individual accounts for corporate clients including billing information and payment processing.
• Performed daily audits of room availability status reports to ensure accuracy of bookings data.
• Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
• Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.

• Greeting and provided assistance to visitors, clients and staff.
• Monitoring the security surveillance system for suspicious activities.
• Conducting visual inspections of all incoming packages and deliveries.
• Maintaining confidentiality of sensitive data and documents.
• Performing regular patrols within the building to ensure safety protocols were followed.
• Enforcing access control rules by monitoring entry points with CCTV systems.
• Crowd Control
• RSA Management
• Customer Service
• Maintaining the safety of the premises
• Loss Prevention

• Maintained an up-to-date knowledge of all hotel services, amenities, promotions, packages and special events.
• Performed check-in, check-out procedures for arriving, departing guests according to established standards.
• Verified accuracy of billing statements before presenting them to guests for payment processing.
• Ensured that guest rooms were clean, tidy and supplied with necessary items prior to arrival of new guests.
• Managed group bookings efficiently with prompt response time.
• Responded to guests, including email, telephone and in-person inquiries.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
• Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.

• Analyzed customer feedback to improve products and services.
• Researched competitors' products, prices, and sales techniques.
• Negotiated pricing contracts with customers to maximize profits.
• Performed regular follow-ups with prospects to close deals in a timely manner.
• Utilized CRM software tools to track progress of each sale cycle stage.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Fostered relationships with customers to expand customer base and retain business.