SAPNA
Craigieburn,VIC
Summary
Dynamic and results-driven professional with extensive experience as a Cashier Manager at Fruit and Vegetables Market. Proven track record in enhancing customer satisfaction and optimizing cash management processes. Skilled in problem-solving and data analysis, successfully implemented strategies that improved transaction efficiency and reduced wait times, fostering a collaborative team environment.
Overview
10
10
years of professional experience
Work History
Cashier Manager
Fruit and Vegetables Market
05.2025 - Current
- Supervised daily cash operations, ensuring accuracy and compliance with company policies.
- Trained and mentored new cashiers, fostering a collaborative team environment.
- Implemented process improvements that enhanced transaction efficiency and reduced customer wait times.
- Monitored inventory levels and coordinated with suppliers to maintain stock availability.
- Resolved customer inquiries and complaints, promoting high standards of service excellence.
- Analyzed sales data to identify trends, informing staffing decisions and operational strategies.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
Assistant Manager
Reliance Retail
05.2016 - 02.2024
- Led team in achieving operational targets, enhancing productivity and customer satisfaction.
- Developed training programs for staff, improving service quality and employee retention.
- Implemented inventory management system, optimizing stock levels and reducing shrinkage.
- Analyzed sales data to identify trends, driving strategic decisions to enhance revenue.
- Coordinated promotional events, increasing foot traffic and boosting sales performance.
- Managed budget allocation for store operations, ensuring cost-effectiveness and resource optimization.
- Mentored junior staff, fostering a collaborative environment and supporting professional development.
- Streamlined processes for daily operations, resulting in improved efficiency and reduced turnaround times.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Education
Bachelor of Arts -
Guru Nanak Dev University
Punjab India07-2009
Skills
- Customer service
- Cash handling and management
- Customer complaint resolution
- Problem-solving
- Decision-making
- Cross-selling strategies
- Data entry
- Customer relations
- Customer satisfaction measurement
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Cashier Manager
Fruit and Vegetables Market
05.2025 - Current
Assistant Manager
Reliance Retail
05.2016 - 02.2024
Bachelor of Arts -
Guru Nanak Dev University