Sapna Bhatia
Point Cook,VIC
Summary
A professional with years of local & international experience within Business Development, Learning & Development, Customer service, Corporate Relations. Seeking something which will play a critical role in transforming the culture of an organization and will give an opportunity to continue professional development, broaden experience and achieve a successful outcome for my employer.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Business Development
Convera (Formerly Western Union Business Solutions)
01.2017 - Current
- Responsible for onboarding all prospects with various industry segment types. Around 5 on average every month.
- Responsible for nurturing existing book of client base (around 50 businesses)and for revenue generated for first year.
- Participated in industry networking events to establish connections with potential clients and partners.
- Boosted client engagement by developing and implementing targeted marketing strategies.
Marketing Segment specialist
Western Union Business Solutions
08.2015 - 12.2016
- Maximize business opportunities within existing client base by working closely with marketing, product and the Sales team.
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Developed strong client relationships through consistent communication and attentive service.
Demand Generation Support
Western Union Business Solutions
05.2013 - 07.2015
- Responsible for Induction of new employees within the team and regularly updating the team in terms of procedures whilst they are on job.
- Provide expertise on L&D interventions that support individual/team development identified through Training Needs Analysis.
- Managing relations with hired freelancers and a panel of preferred suppliers, negotiating an offer to support competency-development within Western Union.
- Collaborated with cross-functional teams to ensure consistent messaging and alignment of goals across all marketing initiatives.
Learning & Development Coordinator
AXA Australia
03.2008 - 06.2012
- Responsible for Induction of new employees & provide with first-class program to set them up for success to transition into the business, their role & deliver upon their goals.
- Responsible for generating reports & maintenance of records
- Monitoring & recording monthly budget & record department expenses and reconcile with services providers.
- Managed relations with panel of preferred L&D suppliers, negotiating an offering L&D to support competency-development of AXA employees at the Leading self-stage of career.
Training & Sales Development
AXA Life Insurance Co Ltd
07.2007 - 12.2007
- Conducted, organized & managed training for new financial advisers on Induction, Product, Processes and Workshops enhancing selling skills for both new & old advisers.
Training & Sales Development
Max New York Life Insurance
10.2005 - 06.2007
- Conducted Mandatory 100-hour training for prospective Financial Advisors (as per Govt regulations).
Manager-Quality & Training
Interactive Business solutions Pvt Ltd
12.2004 - 09.2005
- Training individuals to deliver high productivity and quality.
Corporate Relationship Executive
Bharti Airtel Telecommunications
01.2000 - 11.2004
- Responsible for Maintaining relationship with corporate clients whilst promoting add on facilities.
Education
Bachelor of Arts - Political Science
RMIT University
Melbourne, VIC12.1999
Skills
- Competitive Analysis
- Client Relationship Management
- Business Needs Analysis
- Problem-Solving
- Account Management
- Solution selling
- Lead Generation
- Revenue Forecasting
- New Business Development
Certification
RG 146 from Mentor (2013)
Cert IV in Training & Assessment from RMIT (2011)
Cert IV in Financial services from Talent 2 (2012)
Property sales and management course (2021)
Timeline
Business Development
Convera (Formerly Western Union Business Solutions)
01.2017 - Current
Marketing Segment specialist
Western Union Business Solutions
08.2015 - 12.2016
Demand Generation Support
Western Union Business Solutions
05.2013 - 07.2015
Learning & Development Coordinator
AXA Australia
03.2008 - 06.2012
Training & Sales Development
AXA Life Insurance Co Ltd
07.2007 - 12.2007
Training & Sales Development
Max New York Life Insurance
10.2005 - 06.2007
Manager-Quality & Training
Interactive Business solutions Pvt Ltd
12.2004 - 09.2005
Corporate Relationship Executive
Bharti Airtel Telecommunications
01.2000 - 11.2004
Bachelor of Arts - Political Science
RMIT University
RG 146 from Mentor (2013)
Cert IV in Training & Assessment from RMIT (2011)
Cert IV in Financial services from Talent 2 (2012)
Property sales and management course (2021)
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