Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Sapna Khanna Pillai

Sapna Khanna Pillai

405B Swiss Palace, Shastri Nagar Lane 1,Andheri (West)

Summary

Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills.

As customer service professional, adept in fostering positive customer experiences and driving sales growth. Known for excellent interpersonal skills and adaptability in dynamic environments. Team-oriented with strong focus on achieving collective goals and ensuring customer satisfaction.

Professional leader with experience in strategic planning, team management, and operational efficiency. Proven ability to drive company growth through effective collaboration and results-oriented initiatives. Skilled in decision-making, problem-solving, and adapting to changing business needs. Known for reliability and fostering cohesive work environment.

Overview

25
25
years of professional experience
5
5
Languages

Work History

Early Years Home Room Teacher

Stellar World School
Mumbai, Maharashtra
07.2023 - Current
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.

Primary Home Room Teacher

JBCN International School
Mumbai
07.2022 - 05.2023
  • Develops plans to meet the varied needs of a diverse student population
  • Plan collaboratively for student learning
  • Build on students’ previous knowledge and experience
  • Develop strategies that will actively promote the IB Learner Profile
  • Encourage students to take action, which promotes care and concern for the welfare of others and the environment
  • Encourage students to actively participate in their own learning
  • Engage students in becoming creative and critical thinkers
  • Provide students with regular opportunities for reflection on their own learning as a part of the assessment process
  • Use a varied instructional models and assessment methods to optimize learning
  • Use a range of formative and summative assessment strategies to inform and modify teaching and learning
  • Provide students with regular and prompt feedback to support and improve their learning
  • Manage procedures and routines so that students are engaged
  • Manage student behaviour in ways that enhance the overall learning environment and respect the student’s dignity
  • Use a positive behaviour management approach which encourages responsible behaviour
  • Participate in team planning and collaborative activity

Primary School Co-Teacher

Ecole Mondiale World School
Mumbai
06.2018 - 06.2022
  • Determining the content to be taught for the academic year
  • Planning lessons and sharing materials with the Home Room Teacher
  • Deciding what co-teaching strategy to use, with Home Room Teacher’s input
  • Providing guidance regarding content and standards to be addressed
  • Co-planning and supporting the Home Room Teacher in their adoption of the role of instructional leader
  • Assisting the Home Room Teacher to pre-determine which co-teaching strategies to use in the classroom
  • Engaging students using pre-determined co-teaching strategy
  • Providing regular and timely feedback to the Home Room Teacher, Coordinator and parents

Pre-Primary Teacher (Nursery)

C.P. Goenka International School
Mumbai
07.2017 - 05.2018
  • Supporting the school in delivering the curriculum effectively
  • Preparing tailored lesson plans that met overall learning objectives
  • Encouraging students to observe, question, discover, and investigate in order to engage them in their learning
  • Helping students to develop their creativity and intellect at a pace suited to their personalities and abilities
  • Conducting Pre class preparation including consultation with co teacher
  • Outlining the projected routine of the day, including special activities
  • Marking and grading student’s work to give them back written and verbal feedback
  • Observing and evaluating every students' academic performance, progress, behaviour, and social development
  • Meeting parents and students regularly and keeping them informed about academic progress and changes

Business Owner/Director

Sappy Infra Pvt. Ltd
07.2007 - 06.2017
  • Maintained files and administrative records
  • Researched and understood new policies, quotes, renewals, policy changes, and audits concerning business thoroughly
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Process, renew and keep accurate accounts for assigned personnel
  • Overseer of company with quotes and production for current and new clients and supplies based on standard operating procedures
  • Maintain accurate customer accounts in the company computer system by keeping track of data, personnel information, inspections, audits, and local and policy changes
  • Established strong customer relationships through excellent communication and attentive service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented efficient systems for inventory management, order processing, and shipping logistics.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.

In Flight - Cabin Crew

Emirates Airlines, Dubai (UAE)
Dubai
01.2006 - 01.2007
  • Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
  • Greeting passengers during their boarding and disembarking the plane
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
  • Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
  • Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
  • Assisted passengers with special needs, providing personalized care and support throughout the flight.
  • Contributed to airline''s reputation for punctuality by swiftly completing cabin preparation tasks prior to passenger boarding.
  • Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
  • Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
  • Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
  • Maximized passenger comfort by attending to individual requests, adjusting cabin temperature, and distributing blankets or pillows as needed.
  • Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
  • Increased customer retention rates by consistently delivering friendly, professional service to all passengers regardless of status or fare class.
  • Enforced lost and found procedures for any items inadvertently left behind by travelers.
  • Ensured aircraft cleanliness between flights by performing thorough inspections and coordinating cleaning crews as needed.
  • Cross-trained shift staff in various tasks by rotating assignments on frequent basis.
  • Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
  • Reviewed, handled, assembled and removed passenger cabin furnishings to check cleaning quality.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Executing pre-flight duties such as inspecting emergency exit, and safety equipment
  • Demonstrating use of emergency equipment and safety procedures to passengers
  • Handling emergencies with utmost attention and administering first aid on passengers

In Flight - Cabin Crew

Jet Airways, Mumbai
01.2001 - 01.2005
  • Welcomed passengers on board and briefed them about safety, weather and duration of flight
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Provided satisfactory services to passengers and sold them duty-free commercial goods
  • Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
  • Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
  • Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
  • Assisted passengers with special needs, providing personalized care and support throughout the flight.
  • Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
  • Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
  • Attended to special request of passengers and VIPs on board
  • Checked passenger’s seat belts and galleys before take off-seasons
  • Identified and took appropriate action in situations posing risks to passengers' and cabin crew's lives
  • Liaised with the ground staff and provided details during the flight

Sales Executive

Levi’s India Pvt Ltd, Mumbai
01.2000 - 01.2001
  • Maintain constant presence on sales floor to address customer needs
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
  • Cultivated long-term relationships with high-value clients to ensure repeat business and referrals.
  • Improved product offerings by gathering customer feedback and working closely with product development team.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Informed customers of promotions to increase sales productivity and volume.
  • Proactively sought out customers to assist across sales floor
  • Approach browsing customers and initiate conversations to determine buying preferences
  • Enthusiastically conversed with customers about purchases and available products

Education

Diploma in EARLY CHILDCARE EDUCATION (E.C.C.ED) - Education

MUMBAI MONTESSORI TEACHER TRAINING INSTITUTE
India
04.2001 - 06.2025

Bachelors of Commerce - Management

UNIVERSITY OF MUMBAI
India
04.2001 -

Skills

Proven strength in swift understanding and handling complex, analytical and functional issues Excellent communication, managerial and inter-personal skills

Skilled in Supporting Children with Different Abilities

Excellent communication and ability to mix with children effortlessly

Ability to create an effective teaching method for the children

Highly skilled in using various tools to make teaching interesting and effective ie books, music and games

Ability to interact with the children effectively so they can learn quickly ie rhyming games, storytelling, etc

Ability to motivate children, so that they will consider themselves a special personality

Capable of working with children of different aptitudes

Interests

Travelling:

Countries Traveled –

Germany, Switzerland, Austria, UAE, Australia, France, Japan, Malaysia, Singapore, South Africa, Russia, Sri Lanka, New Zealand, China, Indonesia, Thailand, Morocco, Italy, United Kingdom and Europe


Singing

Music

Reading

Art and Craft

Timeline

Early Years Home Room Teacher

Stellar World School
07.2023 - Current

Primary Home Room Teacher

JBCN International School
07.2022 - 05.2023

Primary School Co-Teacher

Ecole Mondiale World School
06.2018 - 06.2022

Pre-Primary Teacher (Nursery)

C.P. Goenka International School
07.2017 - 05.2018

Business Owner/Director

Sappy Infra Pvt. Ltd
07.2007 - 06.2017

In Flight - Cabin Crew

Emirates Airlines, Dubai (UAE)
01.2006 - 01.2007

Diploma in EARLY CHILDCARE EDUCATION (E.C.C.ED) - Education

MUMBAI MONTESSORI TEACHER TRAINING INSTITUTE
04.2001 - 06.2025

Bachelors of Commerce - Management

UNIVERSITY OF MUMBAI
04.2001 -

In Flight - Cabin Crew

Jet Airways, Mumbai
01.2001 - 01.2005

Sales Executive

Levi’s India Pvt Ltd, Mumbai
01.2000 - 01.2001

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Sapna Khanna Pillai