Sapna Rani
Marayong
Summary
Driven professional with a proven track record in customer engagement and complaint handling, honed at Grano. Excelled in team collaboration and time management, significantly enhancing client satisfaction and operational efficiency. Skilled in both relationship building and regulatory compliance, ensuring high-quality service delivery and workplace safety.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service
Grano
01.2023 - Current
- Provided information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Provided support during peak periods, effectively managing workload to avoid dropped calls or missed opportunities.
AIN
Quality Care Nursing Agency
06.2023 - 06.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Packaging Operator
Pendle Dairy Cheese
12.2022 - 06.2023
- Communicated effectively with team members and supervisors to address any concerns or issues that arose during daily operations.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Ensured proper labeling of packages according to regulatory requirements, avoiding potential fines or product recalls due to noncompliance.
- Managed multiple tasks simultaneously while meeting tight deadlines, maintaining high-quality standards in all aspects of work performed.
- Maintained a safe work environment by adhering to strict safety protocols during packaging operations.
Education
MBA -
PIA
Sydney NSW07.2025
Skills
Complaint Handling
Team Collaboration
Customer Engagement
Relationship Building
Client Engagement
Payment management
Team training and development
Customer Needs Assessment
Time Management
Certification
certificate 3 in individual support
Timeline
AIN
Quality Care Nursing Agency
06.2023 - 06.2024
Customer Service
Grano
01.2023 - Current
Packaging Operator
Pendle Dairy Cheese
12.2022 - 06.2023
MBA -
PIA
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