Sapna Sharma
Officer,India
Summary
- Ability to deliver exemplary customer service
- Diligent and excellent interpersonal skills
- Strong written and oral communication skills.
- Good with guest interaction and received appreciation
- Good knowledge of the Products hotel has to offer.
- Ability to pay attention to detail and multi-task oriented
- Adaptive to the high-pressure working environment
- Ability to work in a team as well as an individual
- Ongoing Leadership abilities
Overview
11
11
years of professional experience
Work History
Restaurant Hostess
Marriott Marquis City Centre Doha
02.2016 - 06.2019
- Check-in and check-out of guests
- Provide accurate information about the hotel and local attractions
- Taking feedback from guests about their stay
- Handling guest complaints
- Up to date about Current events
- Prepare BE0 for events and constant in contact with guests to fulfill their requirements.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Took initial drink orders and relayed information to wait or bar staff.
Senior Team leader
Holiday Inn International Hotel
08.2013 - 11.2015
- Effectively led the team with high efficiency
- Prepare weekly schedule maintaining labor cost
- Conduct weekly training
- Perform monthly inventory with 100% accuracy.
F&B Associate
JW Marriott
04.2012 - 06.2013
- Provide daily oversight of shift operations to ensure smooth workflow
- Highly responsible for the day-to-day operation
- Worked under pressure
- Strong guest relationship
- Highest up seller for a unique technique.
F&B Associate
Courtyard by Marriott
07.2010 - 04.2012
- Conduct daily briefing and allocate staff
- Ensure guest satisfaction
- Upselling, Suggestive selling to monitor.
F&B Associate
ITC Fortune Park
07.2009 - 07.2010
- Ensure guest satisfaction by providing the optimal level of service.
Industrial Trainee
Seasons Hotels Pvt. Ltd.
09.2008 - 03.2009
Education
300 Hours Master Level Yoga Teacher Training - Yoga Therapy And Teacher Training
Rishikesh Yoga Teacher Training Course
Rishikesh 10.2023
200 Hours Yoga Teacher Training Course In Rishikes - Yoga Therapy And Teacher Training
Rishikesh Yoga Teacher Training Course
Rishikesh India03.2022
3 Years Diploma In Hotel Management - 3 Years Diploma in Hotel Management, Catering And Foodscience
Durgapur Educational Society (A.I.C.T.E. Approved)
West Bengal India 04.2009
Grade: XII (68%) -
Girls Sr Sec School Sawai Madhopur Rajasthan
05.2003
Grade: X (71%) -
Secondary School Daulatpura, Rajasthan
Senior Secondary School05.2001
Skills
- Proficient in MS Office (Excel, Word, and PowerPoint)
- Point Of Sale (POS)
- Wine Pairings
- Front-Of-House Display Creation
- Kitchen Staff Coordination
- Bill Computation
- Dining Room Management
- Guest Relations Management
- Menu Memorization
- Item Promotion
- Dining Area Maintenance
- Reservation Planning
- Cash Handling
- Safe Food Handling
- Complex Problem-Solving
- Server Support
- Relationship Building
- POS System Operations
- Food Station Setup
- Reservation handling
- Efficient seating
- Event Coordination
- Staff Coordination
Languages
English
Hindi
Punjabi
Awards
Associate of the month July 2011 in Courtyard by Marriott Pune, India The best employee of the month of May 2017 in JW Marquis Doha, Qatar Highest Up seller for 3 consecutive months (Sept 2011 to Nov 2011)
Timeline
Restaurant Hostess
Marriott Marquis City Centre Doha
02.2016 - 06.2019
Senior Team leader
Holiday Inn International Hotel
08.2013 - 11.2015
F&B Associate
JW Marriott
04.2012 - 06.2013
F&B Associate
Courtyard by Marriott
07.2010 - 04.2012
F&B Associate
ITC Fortune Park
07.2009 - 07.2010
Industrial Trainee
Seasons Hotels Pvt. Ltd.
09.2008 - 03.2009
300 Hours Master Level Yoga Teacher Training - Yoga Therapy And Teacher Training
Rishikesh Yoga Teacher Training Course
200 Hours Yoga Teacher Training Course In Rishikes - Yoga Therapy And Teacher Training
Rishikesh Yoga Teacher Training Course
3 Years Diploma In Hotel Management - 3 Years Diploma in Hotel Management, Catering And Foodscience
Durgapur Educational Society (A.I.C.T.E. Approved)
Grade: XII (68%) -
Girls Sr Sec School Sawai Madhopur Rajasthan
Grade: X (71%) -
Secondary School Daulatpura, Rajasthan
Similar Profiles
JOSHUA AHARIZIRAJOSHUA AHARIZIRA
Hygiene & Food Safety Officer at Marriott Marquis City Centre Hotel DohaHygiene & Food Safety Officer at Marriott Marquis City Centre Hotel Doha
Shine JoseShine Jose
Accounts Receivable at Marriott Marquis City Center DohaAccounts Receivable at Marriott Marquis City Center Doha
SSEBUGUZI FRANCIS HAPPYSSEBUGUZI FRANCIS HAPPY
Loss Prevention Supervisor at Marriott Marquis City Centre HotelLoss Prevention Supervisor at Marriott Marquis City Centre Hotel
Pooja MeenaPooja Meena
Postage Clerk/ Handline Operator at IVE GroupPostage Clerk/ Handline Operator at IVE Group
Christopher HoweChristopher Howe
Quality Inspector at Hertz Car RentalQuality Inspector at Hertz Car Rental