Sapna Sodhi
LYNWOOD,WA
Summary
Dynamic and results-driven professional with excellent communication skills and a strong background in customer service at BM 555 PTY LTD. Proven ability to enhance operational efficiency and achieve cost savings through innovative problem-solving. Highly organized with adept office administration capabilities, ensuring seamless support for sales and customer service teams.
Overview
5
5
years of professional experience
Work History
Rent to Own Sales and Administration
BM 555 PTY LTD
Perth, WA
07.2023 - Current
- Greet and welcome visitors, directing them to the appropriate person or area
- Maintain a clean and organized reception area
- Answer and direct phone calls professionally, taking messages when necessary
- Manage visitor log and sign-in procedures
- Answer general queries in person, by telephone, or email
- Book conference rooms for meetings and presentations, ensuring that refreshments are available before meetings start
- Open all post received in the mailroom, sorting them into client folders, distributing to relevant staff members, and answering any marked priority items within the required timeframe
- Ensure visitors sign in on arrival in the reception area
- Handle customer inquiries and process car rental reservations
- Assist with the management of the rental fleet, including tracking vehicle maintenance and availability
- Coordinate with the sales team to support promotional activities and special offers
- Maintain accurate records of rental agreements and payments
- Provide administrative support for sales and customer service teams
- Conduct vehicle inspections and manage rental returns
- Identified needs of customers promptly and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Completed day-to-day duties accurately and efficiently.
Administration Officer
Abroadsy Migration
08.2022 - Current
- Review student enrolment applications, qualification documents, English Language Test results, Genuine Temporary Criteria forms, and letters
- Liaise and maintain a professional relationship with universities' and colleges' admissions teams for the enrolment process
- Act as a key contact to students over the phone, via email, and in person with enquiries
- Provide general administrative support as directed by the Manager, including data entry, file compilation, and secretarial support
- Manage incoming client calls, transfer calls to appropriate departments, and answer client concerns
- Manage office equipment including computer printouts and other equipment
- Take care of party expenses and track records of client and customer calls
Office Administrator
Catholic Home Aged Care
06.2020 - 07.2022
- Assist and direct residents and their family members and friends
- Answer telephones in a professional manner, transfer calls efficiently, take accurate messages, and solve callers' concerns
- Undertake additional tasks as directed by the facility manager
- Assist with payroll functions in conjunction with the payroll service at head office
- Ensure visitors to the aged care sign the visitor sign-in register
- Assist staff and other visitors in getting their ID cards and documents formalised
- Maintain information flow with the resident manager
- Prepare and manage documents and spreadsheets as per requirements
Education
Diploma - Hospitality Management
APSI
Perth, WA01.2020
Certificate III and IV - Commercial Cookery
APSI
Perth, WA01.2019
Skills
- Excellent communication skills
- Customer service
- Organization and time management
- Computer skills
- Customer relationship management
- Office Administration
References
Available upon request
Timeline
Rent to Own Sales and Administration
BM 555 PTY LTD
07.2023 - Current
Administration Officer
Abroadsy Migration
08.2022 - Current
Office Administrator
Catholic Home Aged Care
06.2020 - 07.2022
Diploma - Hospitality Management
APSI
Certificate III and IV - Commercial Cookery
APSI
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