SAPNA SODHI
Perth,Australia
Summary
Dynamic and results-driven professional with extensive experience at Bm Triple Five Pty Ltd, excelling in customer service and office administration. Proven ability to enhance operational efficiency and maintain strong client relationships. Skilled in managing inquiries and generating invoices, consistently achieving targets while delivering exceptional communication and organizational skills.
Overview
12
12
years of professional experience
Work History
Receptionist/Administration
Bm Triple Five Pty Ltd
Perth, Western Australia
07.2024 - Current
- Maintain a clean and organized reception area.
- Answer and direct phone calls professionally, taking messages when necessary
- Open all post received in the mailroom, sorting them into client folders, distributing to relevant staff members
- Handle customer inquiries and process car rental reservations
- Assist with the management of the rental fleet, including tracking vehicle maintenance and availability.
- Generate client invoices and collect the payments.
- Maintain accurate records of rental agreements, contacts, and payments.
- Provide administrative support for sales and customer service teams.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Scheduled appointments for clients, customers, and other visitors.
Admission/ Visa officer
Abroadsy Migration
Perth
08.2022 - 07.2024
- Review student enrolment applications, qualification documents, English language test results, genuine temporary criteria forms, and letters
- Liaise and maintain a professional relationship with the universities' and colleges' admissions teams for the enrolment process
- Act as a key contact to students over the phone, via email, and in person with enquiries
- Provide general administrative support as directed by the manager, including data entry, file compilation, and secretarial support
- Manage incoming client calls, transfer calls to appropriate departments, and answer client concerns
- Manage office equipment including computer printouts and other equipment
- Take care of party expenses and track records of client and customer calls
Office Administrator
Catholic Home Aged Care
Perth, Western Australia
06.2021 - 07.2022
- Assist and direct residents and their family members and friends.
- Organizing residents, friends, Family and management special events
- Answer telephones in a professional manner, transfer calls efficiently, take accurate messages, and solve callers' concerns.
- Assist with payroll functions in conjunction with the payroll service at Head office.
- Ensure visitors to the aged care sign the visitor sign-in register.
- Assist staff and other visitors in getting their id cards and documents formalized.
- Maintain information flow with the resident manager.
- Prepare and manage documents and spreadsheets as per requirements.
Admission Officer/Visa Officer
The Chopras
Delhi
06.2013 - 09.2017
- Crafted detailed business development reports and presentations, enhancing strategic decision-making
- Managed diaries, arranged appointments, and coordinated meeting logistics efficiently
- Facilitated crisis intervention and communication between students and parents effectively
- Planned and executed both internal and external events to strengthen business relationships
- Managed inquiries promptly and professionally, both in person and via phone
- Maintained a well-presented front office to uphold the company's professional image, and assisted in creating impactful client testimonials and vlog recordings
- Prospected new business opportunities through cold calling, lead generation, and networking
- Consistently met and exceeded KPIs, including annual sales targets and enrolment numbers
- Delivered comprehensive information to students about the university and institution
- Engaged in student activities and marketing campaigns to gather potential client data
- Student requirements and expectations
Education
Diploma - Hospitality Management
APSI
Perth, WA01.2020
Certificate III and IV - Commercial Cookery
APSI
Perth, WA01.2019
Skills
- Excellent communication skills
- Customer service
- Organization and time management
- Multitasking and prioritization
- Verbal and written communication
- Computer skills
- Professional and polished presentation
Availability
Full-time Available
References
- Navdeep Kaur, Managing Director, Abroadsy Migration
- Shivraj, Sales Team Member
Timeline
Receptionist/Administration
Bm Triple Five Pty Ltd
07.2024 - Current
Admission/ Visa officer
Abroadsy Migration
08.2022 - 07.2024
Office Administrator
Catholic Home Aged Care
06.2021 - 07.2022
Admission Officer/Visa Officer
The Chopras
06.2013 - 09.2017
Diploma - Hospitality Management
APSI
Certificate III and IV - Commercial Cookery
APSI
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