SAPNAA BHUJU
Mortdale,NSW
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Teller
Nepal SBI Bank
04.2019 - 06.2023
- Educated customers about bank's products and cross-sell them
- Assisted customers with account inquiries, transactions
- Handled deposits, withdrawals , exchanges,remittances
- Resolved customer issues and complaints effectively
Teller
Siddhartha Bank
02.2019 - 04.2019
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Ensured ATM machines are operational and well-stocked with cash and deposit envelopes.
- Disbursed cash and checks accurately while maintaining security of cash drawers
Intern
Laxmi Bank
09.2018 - 11.2018
- Assisted in serving customers by answering inquiries
- Prepared and handover check books and ATM card to customers
Junior Accountant
Gulf Travel and tours
12.2017 - 05.2018
- Prepared journal entries and enter into the system
- Assisted with preparation of monthly financial statements
- Processed invoices, payments, and receipts
- Reconciled bank statements with the company's financial records to ensure accuracy and identify discrepancies
Receptionist
Mission USA Educational Consultancy
05.2017 - 11.2017
- Greeted incoming visitors and customers professionally
- Confirmed appointments, communicate with clients, and update client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and direct incoming calls to correct offices.
Education
Masters of Professional Accounting -
Victoria University
Sydney, NSWBachelor of Business Studies -
Shwoyambhu International College
Kathmandu Nepal2018
Skills
- Critical thinking and problem-solving
- Team spirit
- Excellent Customer relationship management
- Adaptability
Certification
-Operational Risk Management
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Professional Working
References
Available upon request
Timeline
Customer Service Representative/Teller
Nepal SBI Bank
04.2019 - 06.2023
Teller
Siddhartha Bank
02.2019 - 04.2019
Intern
Laxmi Bank
09.2018 - 11.2018
Junior Accountant
Gulf Travel and tours
12.2017 - 05.2018
Receptionist
Mission USA Educational Consultancy
05.2017 - 11.2017
Masters of Professional Accounting -
Victoria University
Bachelor of Business Studies -
Shwoyambhu International College
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