Sapna
Macquarie Park,NSW
Summary
Self-motivated Administrator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
14
14
years of professional experience
Work History
Senior Registry Administrator
Link Group
07.2023 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Maintained Registry for clients like Robeco, Ironbark, Eley Griffiths, Vanguard, QVG, Lincoln and Vinva
- Handled Monthly, Quarterly and Yearly Distributions for above funds
- Coordinated with client and AML team for KYC Process.
- Made sure all operational and functional procedures are kept up to date.
- Trained new starters to perform designated duties.
Unit Registry Administrator
Link Group
02.2022 - 07.2023
- Monitored trade entering and bank reconciliation on daily basis
- Reviewed reports and EOD tasks
- Collected, validated, and distributed information to employees.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Assistant Store Manager
Michael Hill Jewellers
04.2021 - 02.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Regional Operations Manager
Sukhija Hospitality Pty Ltd
01.2010 - 01.2018
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Analyzed market trends and customer feedback to develop new strategies for improving operations.
- Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
Education
Bachelors of Commerce - Accounting And Business Management
Delhi University
New Delhi, IndiaSkills
- Time Management
- Attention to Detail
- Team Collaboration
- Client Relationship Building
- Complaint Handling
- Bank Reconciliation
- Cash Flow Management
Accomplishments
Registry Team Member Of The Month Multiple Times.
Timeline
Senior Registry Administrator
Link Group
07.2023 - Current
Unit Registry Administrator
Link Group
02.2022 - 07.2023
Assistant Store Manager
Michael Hill Jewellers
04.2021 - 02.2022
Regional Operations Manager
Sukhija Hospitality Pty Ltd
01.2010 - 01.2018
Bachelors of Commerce - Accounting And Business Management
Delhi University
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