Sapphire Ruka
Hastings,Australia
Summary
Knowledgeable and dedicated customer service professional with extensive experience in The Sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialise in quality, speed and process optimisation. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Hospitality
McDonald’s
Frankston, VIC
02.2020 - 02.2022
- Stayed up-to-date with industry regulations and standards to offer compliant hospitality services.
- Prepared and presented management with detailed reports on customer satisfaction and hospitality services to aid in decision making.
- Enforced provision of services in line with company standards.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained staff on operating procedures and company services.
Sales Associate
Telstra
Hastings, VIC
02.2017 - 02.2020
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Trained new employees on customer service, money handling and organizing strategies.
- Achieved or exceeded company-defined sales quotas.
Sales Assistant
Iselect
Cheltenham, VIC
09.2014 - 02.2017
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Quoted prices, credit terms and other bid specifications.
Education
Social Studies Education
Southport State High School
02.2003 - 11.2008
Skills
Hospitality
Excellent Communication
Self-Motivated
Teamwork and Collaboration
Customer Relations
Client Service
Sales expertise
Timeline
Hospitality
McDonald’s
02.2020 - 02.2022
Sales Associate
Telstra
02.2017 - 02.2020
Sales Assistant
Iselect
09.2014 - 02.2017
Social Studies Education
Southport State High School
02.2003 - 11.2008