Sara Achrafi
Casula,New south wales
Summary
Dedicated first-year hairdressing apprentice with hands-on experience in performing regrowth color treatments and blow-drying techniques for both bouncy curls and sleek straight styles. Proficient in applying keratin treatments and nano-plasty for hair smoothing,solid haircuts as well as using toners to enhance color vibrancy. Skilled in customer service, adept at managing appointments, and handling phone calls with professionalism. Eager to expand my knowledge and contribute to a dynamic salon environment while providing exceptional service to clients.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Apprentice Hairdresser
Hairdressing Salon
Sydney, NSW
04.2024 - Current
- Assisted hair stylists with colorwork by applying base colors and toners.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
- Assisted senior hairdressers in complex tasks, ensuring smooth salon operations and timely service delivery.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Demonstrated adaptability by quickly learning new products introduced into salon offerings.
- Studied advanced techniques to develop proficiency and better serve customers.
Customer Service Representative
Oliver Brown
Sydney, NSW
11.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Cashier
Hospitality Industry
Sydney, NSW
09.2022 - 11.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
Education
Hairdressing
Meadowbank Tafe
Sydney, NSWSkills
Hair tints/full colours
Wash
Keratin
Solid one length haircut
Straight/Bouncy/curly blowdry
Curls with the ion
Nano plasty
Toner
Certification
Pravana online colour certification,
Timeline
Apprentice Hairdresser
Hairdressing Salon
04.2024 - Current
Customer Service Representative
Oliver Brown
11.2023 - 04.2024
Customer Service Cashier
Hospitality Industry
09.2022 - 11.2023
Hairdressing
Meadowbank Tafe