Sara Alexander
Reservoir,VIC
Summary
. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
McConnell Seats
01.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative
Coles Online
01.2023 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Team Member
Smoking Joes Bar & Grill
01.2022 - 01.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
Bachelor of Science - Computer And Information Sciences
Latrobe University
Melbourne, VIC04.2024
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
Timeline
Administrative Assistant
McConnell Seats
01.2024 - Current
Customer Service Representative
Coles Online
01.2023 - 01.2024
Team Member
Smoking Joes Bar & Grill
01.2022 - 01.2024
Bachelor of Science - Computer And Information Sciences
Latrobe University
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