Sara Alfano

• Inspected products before packaging to prevent shipping defective and damaged goods to customers.
• Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.

• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Used cash registers and credit card machines to cash out customers.
• Greeted new customers, discussed specials, and took drink orders.

• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers with prompt and polite support in-person and via telephone.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Established rapport with customers using active listening and interpersonal skills.

• Observed safety regulations on job sites to minimize accidents.
• Worked independently in fast-paced environment while meeting productivity and quality expectations.
• Cleaned counters, machines, utensils, and seating areas daily.
• Used POS system to accurately enter orders and process payments.
• Followed exact recipes for mixing and preparing beverage and food items.

Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.