SARA AL RUBAEY
Merrylands,NSW
Summary
Experienced professional with a strong background in childcare, Customer service, and management. Skilled in ensuring the safety and well-being of children, delivering exceptional customer service, and overseeing daily operations. Proven ability to handle various responsibilities, communicate effectively, and provide support to both clients and team members.
Overview
10
10
years of professional experience
Work History
Childcare Educator
Hilltop Child Care
07.2022 - Current
- Supervised children during activities to maintain safety and wellbeing
- Created and assigned interactive lesson plans for basic early learning skills
- Kept parents informed of child's progress with detailed notes
- Developed emergency response plans and posted necessary safety and evacuation information.
Receptionist
Dr Adam Najem Cosmetics
11.2021 - 08.2022
- Greeted guests and directed them to the Patient Rooms
- Provided exceptional customer service and resolved issues
- Handled cleaning and organization for the Clinic
- Directed numerous calls per day to appropriate recipients using multi-line system
- Scheduled appointments and documented updates in scheduling software
- Handled cash transactions related to services rendered at front desk for example, notary public fees.
Service Advisor
NAB
11.2020 - 10.2021
- Consulted with customer to identify product and maintenance needs
- Provided expert support to satisfy customers
- Handled inbound and outbound calls
- Listened carefully to customer concerns and complaints
- Entered customer information and repair orders into computer system.
Manager
5 Star Hand Carwash and Cafe
04.2018 - 11.2020
- Covered daily business requirements with well-organized schedule and properly delegated assignments
- Trained staff in primary roles and strategies for exceeding goals each day
- Supervised teams and provided clear objectives and consistent, performance-oriented policies
- Oversaw execution of opening and closing procedures to desired standard
- Monitored employee work to assess performance and identify knowledge gaps.
Customer Service Cashier
BP Service Station
01.2015 - 03.2016
- Returned unwanted items to appropriate departments for restocking
- Enhanced customer satisfaction with fast, knowledgeable service
- Operated POS systems using hand-held scanners, theft-detection devices and optical readers.
Education
High School - Diploma -
San Sisto College
Canina, QLD11.2016
Skills
- Classroom Management
- Problem Solving
- Compliance and standards
- Organizational Skills
- First Aid Certification
- Curriculum Planning
- Data Entry
- File Management
- Administrative Support
Timeline
Childcare Educator
Hilltop Child Care
07.2022 - Current
Receptionist
Dr Adam Najem Cosmetics
11.2021 - 08.2022
Service Advisor
NAB
11.2020 - 10.2021
Manager
5 Star Hand Carwash and Cafe
04.2018 - 11.2020
Customer Service Cashier
BP Service Station
01.2015 - 03.2016
High School - Diploma -
San Sisto College
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