SARA AMAHA KIBRET
Melbourne
Summary
Organized, retentive, and determined with seven years' experience at various companies that have provided hands-on experience and transferable skills. I am experienced in collaborating with senior members and analyzing various reports to determine improvements that need to be made. I have an extensive background in management support roles that excels in high-volume environments with exceptional time management and organization skills. I am a conscientious, reliable, and open-minded individual who can adapt well to new environments and am willing to challenge myself. In all my jobs, I had various responsibilities and it has allowed me to develop my skills in working in a team environment as well as independently.
Overview
7
7
years of professional experience
Work History
Case Manager/Resolution officer
Defence Health
01.2023 - Current
- Coordinate care for insured individuals, ensuring timely access to healthcare services in line with insurance policies.
- Perform comprehensive assessments of patient needs, medical histories, and insurance coverage to develop personalized care plans.
- Obtain pre-authorizations for treatments and medical procedures, ensuring compliance with insurance guidelines and medical necessity.
- Act as a liaison between patients, healthcare providers, and insurance companies to resolve issues regarding coverage, treatments, and claims.
- Monitor patient progress, adjust care plans, and ensure adherence to prescribed treatments, tracking and documenting outcomes.
- Educate patients on their insurance benefits, available healthcare resources, and the claims process to improve understanding and engagement.
- Advocate for patients to ensure they receive necessary care and address insurance-related issues, including claims denials and coverage gaps.
- Prepare detailed reports on case status, treatment progress, and cost-effective strategies for approval from the insurance company.
Support Worker
Peak care services
Melbourne
09.2023 - 04.2025
- Provided compassionate support to individuals with diverse needs in residential settings.
- Assisted clients with daily living activities to promote independence and well-being.
- Developed individualized care plans based on client assessments and preferences.
- Assisted clients with daily living activities and personal care needs.
- Collaborated with healthcare professionals to create personalized care plans.
- Monitored client behavior and reported changes to the support team.
- Maintained accurate records of client progress and service delivery.
- Provided emotional support and companionship to enhance client well-being.
- Educated clients on community resources and assisted with access.
- Trained new staff on best practices for client support and safety protocols.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Facilitated recreational activities to promote social interaction among clients.
Immigration Liaison Officer
Immigration New Zealand
01.2021 - 01.2023
- Serve as the primary point of contact between immigrants, government agencies, legal professionals, and community organizations, ensuring timely and accurate communication.
- Advise immigrants on the steps involved in their immigration process, including visa applications, work permits, residency status, and citizenship pathways.
- Facilitate meetings and provide consultations to clarify immigration policies, application processes, and legal rights.
- Collaborate with immigration attorneys, legal representatives, and government agencies to resolve complex immigration issues and support clients through legal challenges.
- Track and monitor case progress, ensuring adherence to immigration timelines and assisting with document preparation and submission.
- Provide support and guidance to immigrants regarding their rights and responsibilities, helping them understand government regulations and the consequences of noncompliance.
- Conduct outreach programs and workshops to educate immigrant communities on available resources and legal processes.
- Analyze changes in immigration policies and regulations, informing clients of any updates that may affect their status or applications.
Facility Management Assistance
Ministry of Business, Innovation and Employment
01.2019 - 01.2021
- Supported the facility manager in overseeing the maintenance and repair of a office space, ensuring all areas were operational and safe.
- Assisted in coordinating building services such as janitorial, landscaping, and pest control, and ensured vendors adhered to company standards.
- Acted as a point of contact for building tenants, addressing issues such as temperature control, lighting, and space requests.
- Managed the scheduling of meeting rooms, events, and office setups, ensuring efficient space utilization.
- Maintained and updated facility records, including safety inspections, equipment warranties, and service contracts.
- Facilitated the procurement and delivery of office supplies, ensuring the facility was always adequately stocked.
- Provided administrative support to the facility management team, including scheduling meetings, processing invoices, and preparing reports.
- Managed the filing and organization of facility-related documentation, including service contracts, maintenance logs, and insurance certificates.
- Coordinated with contractors and vendors to facilitate building repairs and renovations.
- Assisted in monitoring and enforcing workplace safety protocols.
Education
Bachelors - Tourism Management
AUCKLAND INSTITUTE OF STUDIES
Inbound Marketing Certificate - Business
UNITEC
Some College (No Degree) - Certificate IV in Ageing Support
BENDIGO LIVOUS TRAINING
Skills
- Immigration Law & Policy
- Case Management & Advocacy
- Legal Documentation & Processing
- Cross-Cultural Communication
- Government & Agency Coordination
- Client Education & Support
- Multi-Agency Collaboration
- Crisis Management
- Client Intake & Needs Assessment
- Conflict Resolution & Negotiation
- Facility Operations & Maintenance
- Vendor Management & Coordination
- Office & Equipment Maintenance
- Health & Safety Compliance
- Budgeting & Expense Tracking
- Supply Inventory Management
- Building Systems (HVAC, Lighting, etc)
- Scheduling & Logistics Coordination
- Administrative Support
- Strong Communication & Interpersonal Skills
- Case Management & Care Coordination
- Health Insurance Pre-Authorization & Benefits Verification
- Patient Advocacy & Education
- Medical Records Review & Documentation
- Clinical Guidelines & Compliance
- Crisis Management & Intervention
- Claims Processing & Denials Management
- Interdisciplinary Collaboration
- Health Education & Wellness Promotion
- Strong Communication & Negotiation Skills
Professional Development
- Immigration Policy and Law Updates Workshop
- Cultural Sensitivity and Diversity Training
- Conflict Resolution
Timeline
Support Worker
Peak care services
09.2023 - 04.2025
Case Manager/Resolution officer
Defence Health
01.2023 - Current
Immigration Liaison Officer
Immigration New Zealand
01.2021 - 01.2023
Facility Management Assistance
Ministry of Business, Innovation and Employment
01.2019 - 01.2021
Bachelors - Tourism Management
AUCKLAND INSTITUTE OF STUDIES
Inbound Marketing Certificate - Business
UNITEC
Some College (No Degree) - Certificate IV in Ageing Support
BENDIGO LIVOUS TRAINING