Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

SARA ARMSTRONG

Summary

Hi my name is Sara! I am highly passionate about customer service and people alongside growing a well developed team, a high achiever. My personal hobbies include cooking, spending quality time with my kids and re watching my favourite movies, I love some alone time getting pampered and visiting my favourite cafes, I am a strong coffee lover.

Overview

10
10
years of professional experience

Work History

Assistant Restaurant Manager

NGI McDonald's
01.2023
  • January 2023 I was promoted to Assistant Restaurant Manager during this role I actively supported my Restaurant Manager in the successful implementation of new operating platforms and business initiatives to deliver on the brands promise
  • Using metrics and reporting data to assess progress against goals, payroll release, budget and profit monitoring.

Assistant/Restaurant Manager

Kellyco Holdings McDonald's
01.2024 - Current
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Performed daily administrative tasks, such as ordering supplies and processing invoices.
  • Conducted regular meetings with staff to discuss performance and address any issues.
  • Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.

Childcare Assistant Educator

Grow Early Education
09.2023 - 12.2023
  • Supervised free play and other activities to keep children safe.
  • Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
  • Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
  • Assisted with meal preparation and feeding to meet children's dietary needs.
  • Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.

Department Manager

NGI McDonald's
01.2020 - 01.2023
  • My first department was People Performance Manager in this role I delivered a strong people culture within the Restaurant, successfully maintained employee hiring targets and training plans
  • In 2022 I was promoted to a higher Department Role within Customer Experience, I was responsible for delivering outstanding customer service by responding to all customer feedback, people practices, sales and profit growth.

Shift Manager

NGI McDonald's
01.2015 - 01.2020
  • In 2017 I became a qualified Shift Manager where I developed strong leadership skills, great customer recovery and customer service skills, achieved budgets and sales targets for Restaurant growth
  • In 2020 I was promoted to my first Department Manager role and really stepped up within the business.

Education

Year 12 completion -

Southport State High School
01.2014

Cert III in Childcare -

Kool Kids
01.2014

Skills

  • People Management
  • Interpersonal Skills
  • Confident leadership
  • Positive and Experienced customer service

References

  • Patrick Bennett, Operations Supervisor, NGI McDonald's, 0419 615 653
  • Verity Speziale, Personal and Professional, 0407 444 151

Timeline

Assistant/Restaurant Manager

Kellyco Holdings McDonald's
01.2024 - Current

Childcare Assistant Educator

Grow Early Education
09.2023 - 12.2023

Assistant Restaurant Manager

NGI McDonald's
01.2023

Department Manager

NGI McDonald's
01.2020 - 01.2023

Shift Manager

NGI McDonald's
01.2015 - 01.2020

Year 12 completion -

Southport State High School

Cert III in Childcare -

Kool Kids

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SARA ARMSTRONG