SARA BACCANI
Maroochydore
Summary
Results-oriented hard worker with excellent experience in customer service. Recently moved to Australia and currently working as a cleaner, have previous experience in high demanding supervision roles with a track record of efficiency and running operations in fast paced environments.
Overview
11
11
years of professional experience
Work History
Cleaner
Cotton Tree Beach Holiday Park
02.2025 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
Farm Worker
Langano Sanctuary
12.2024 - 02.2025
- Harvested a variety of crops including fruits, vegetables, grains and hey
- Assisted with the maintenance of fences, barns and outbuildings on the property
- Provided animal care including feeding, grooming, cleaning stalls and pens and administering medications as needed
Ramp Supervisor
Cargo Service Centre
02.2023 - 10.2024
- Coordinated with pilots and other personnel to ensure the safe and efficient completion of cargo plane loading and unloading operations
- Calculated load weights for different aircraft compartments, used charts and computers
- Supervised the loading and unloading of cargo planes and ensured the safety of all personnel in the aircraft cargo operations
- Performed accurate calculations related to fuel consumption, weight and balance data, payload capacity and more
Passenger Service Supervisor
ASC Handling Services
09.2019 - 01.2023
- Supervised the work of subordinate personnel ensuring tasks were completed in accordance with established guidelines
- Demonstrated expertise in problem solving, decision making, customer service, and conflict resolution
- Managed all aspects of passenger services including ticketing, gate operations, baggage handling, boarding activities, aircraft cleaning and catering services
Passenger Service Agent
ASC Handling Services
03.2017 - 09.2019
- Utilized computer systems such as SABRE or Amadeus for booking flights, assigning seats, and printing tickets
- Verified travel documents and tickets, providing passenger boarding passes once completed
- Kept up-to-date with new airline policies and procedures regarding customer service standards
- Provided excellent customer service to passengers by responding to inquiries and resolving complaints in a timely manner
Sales Assistant
Blackjack Promotions
05.2016 - 03.2017
- Assisted in store merchandising, stocking shelves and setting up displays
- Handled cash register operations, including payments, returns, and exchanges
Front of House / Kitchen Hand
Free Beach Secondo Cancello
06.2014 - 08.2015
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Helped guests at tables when in need of assistance.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
Education
High School Diploma - Languages
Liceo Linguistico Federigo Enriques
Rome06.2015
Skills
- Operational efficiency
- Safety management
- Personnel supervision
- Problem-solving
- Customer service
- Cleaning and sanitizing
- Attention to detail
- Strong multitasking
- Efficient organization
- Hospitality service expertise
Timeline
Cleaner
Cotton Tree Beach Holiday Park
02.2025 - Current
Farm Worker
Langano Sanctuary
12.2024 - 02.2025
Ramp Supervisor
Cargo Service Centre
02.2023 - 10.2024
Passenger Service Supervisor
ASC Handling Services
09.2019 - 01.2023
Passenger Service Agent
ASC Handling Services
03.2017 - 09.2019
Sales Assistant
Blackjack Promotions
05.2016 - 03.2017
Front of House / Kitchen Hand
Free Beach Secondo Cancello
06.2014 - 08.2015
High School Diploma - Languages
Liceo Linguistico Federigo Enriques
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