SARA BAGAL
Brisbane
Summary
People-driven FAM with strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Funding Arrangement Manager
Department of Social Services
03.2024 - Current
- Assess and monitor the performance of funded organisations against agreed objectives, targets and outcomes in the grant agreement
- Address instances of non-compliance to achieve the policy and program outcomes and escalate where necessary
- Build strong relationships with stakeholders to assist them to deliver their services, and manage issues and risks
- Identify, document and escalate issues and risks that may impact the funded organisation’s ability to achieve policy or program outcomes
- Adhere to standard processes to ensure quality in work and identify improvements
- Use various IT systems to monitor and record performance and risk data (GPS, Data Exchange, Qlik)
- Identify local and environmental trends that impact the delivery of policies and programs
- Gather and analyse local intelligence to feed back to policy areas on the impact of policies and programs
Member Solutions Officer
QSuper
02.2017 - 02.2024
- Provided first direct point of contact both face to face and via phone for all fund member inquiries
- This position requires a comprehensive understanding of the entire superannuation industry and applicable legislation
- Ability to analyse problems and provide meaningful solutions to ensure the best outcome for members
- Point of contact for quality checking and control
- This involves training other staff to ensure legislation requirements for data entry is being met
- Processes insurance and other data entry at a highly accurate standard - including analysis of this data and coming up with flexible solutions
- Re-wrote procedure documents to ensure they were up to date and in line with legal requirements
- Streamlined multiple processes
- This ensured more people were able to be trained and the time to process was reduced by 2 minutes per task
- Accurately process over 100 data entry tasks per week while still maintaining high quality customer service as the primary role
- Built long term connections with QSuper members and with stakeholders within the company
- Currently part of the Diversity and Inclusion group for the LGBTIQ+ community.
Insurance Escalations Technical Officer
QSuper
10.2022 - 10.2023
- Created and maintained strong relationships with staff, customers and stakeholders.
- Responsible for the overall maintenance of members’ insurance arrangements throughout their life with Australian Retirement Trust/ QSuper.
- Handled a high volume workload accurately while meeting legislative requirements.
- Investigated escalated insurance issues to ensure that the stakeholders received the best outcome while still maintaining legislative and ethical standards.
- Developed a high level of technical and systems knowledge and used this to mentor new-starting employees.
- Investigated multiple years of historical data to find anomalies. This ensured stakeholders were paying only required premiums and resulted in multiple refunds.
Business Administration and Support
QInvest
02.2016 - 02.2017
- Trusted to analyze and interpret data, and handle all material orders
- Remained flexible, adaptable, and punctual
- Coordinated and scheduled all company meetings and member appointments
- Worked to ensure quality service and addressed and resolved all customer issues
- Initiated the process of getting all paper client files into an electronic filing system.
Education
Bachelor of Business -
Griffith University
01-2027
Cert III Business Administration - undefined
Sarina Russo
01.2001
Skills
- Highly organized and efficient
- Strong Communication Skills
- Critical Thinking Skills
- Accountability
- Strategic Planning
Certification
- RG146 Compliance - General Advice
- First Aid and CPR
Timeline
Funding Arrangement Manager
Department of Social Services
03.2024 - Current
Insurance Escalations Technical Officer
QSuper
10.2022 - 10.2023
Member Solutions Officer
QSuper
02.2017 - 02.2024
Business Administration and Support
QInvest
02.2016 - 02.2017
Cert III Business Administration - undefined
Sarina Russo
Bachelor of Business -
Griffith University
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