VIP/Gaming Host at Club Marconi with expertise in enhancing customer experiences and building loyalty through tailored service. Demonstrated problem-solving skills and strong work ethic, effectively managing multiple tasks while ensuring compliance with industry standards. Established enduring relationships with high-value players, resulting in increased repeat visits and brand loyalty.
Hi, I’m
Sarah Bashoo
Bossley Park,NSW
Summary
Overview
4
years of professional experience
1
Certification
Work History
Club Marconi
VIP/Gaming Host
09.2022 - 04.2025
Job overview
- Implemented innovative strategies to identify potential high-value players and foster long-term relationships with them.
- Enhanced customer experience by providing personalized assistance and tailored gaming recommendations.
- Ensured adherence to responsible gaming practices by monitoring guest behavior and escalating issues when necessary.
- Developed strong relationships with VIP guests, ensuring repeat visits and increased loyalty to the casino brand.
- Enforced club policies consistently to ensure a safe environment for all patrons while adhering to industry regulations as well as company guidelines.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Rashay's
Bartender/Restaurant Food Server
06.2021 - 10.2022
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
Education
Western Sydney UniversitySydney, NSW
Master of Business from Management And Human Resources Management
07-2026
University Overview
Western Sydney UniversitySydney, NSW
Bachelor of Business from Business
08-2023
University Overview
Fairfield High SchoolSydney, NSW
High School Diploma
10-2021
University Overview
Skills
- Customer service
- Problem solving
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Patience and empathy
- Time management
- Strong multitasking
- Strong work ethic
Certification
- Coffee College Training - November 2024
- RSA/RCG License - July 2022
- First Aid Training - June 2021
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
VIP/Gaming Host
Club Marconi
09.2022 - 04.2025
Bartender/Restaurant Food Server
Rashay's
06.2021 - 10.2022
Western Sydney University
Master of Business from Management And Human Resources Management
Western Sydney University
Bachelor of Business from Business
Fairfield High School
High School Diploma
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