Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Sara Bjelic Dakic
Dandenong,VIC
Summary
Overview
4
years of professional experience
Work History
Keen For Clean
Professional Home Cleaner
09.2022 - Current
Job overview
- Disposed of trash and recyclables each day to avoid waste buildup.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Operated electronic backpack vacuums and floor sweepers.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Verified cleanliness and organization of storage areas and carts.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Adhered to professional house cleaning checklist.
Spark Events
Event Hostess
03.2022 - 03.2022
Job overview
- Answered phone calls to take orders, give information and document reservations.
- Took initial drink orders and relayed information to wait or bar staff.
- Accommodated special seating requests for guests to enhance satisfaction.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Backed up servers by checking on tables and retrieving items for guests.
- Answered customer questions about hours, seating, and menu information.
- Promoted business loyalty by fostering positive customer relationships.
Spotless Cleaners
Cleaner
09.2021 - 03.2022
Job overview
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Handled equipment, chemicals, and materials properly and with caution.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Organized and used industrial cleaning products following strict safety procedures.
Gruff Coffee
Coffee Shop Waitress
06.2019 - 12.2020
Job overview
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Cleaned counters, machines, utensils, and seating areas daily.
- Supported needs 2 person wait staff who attended to specific needs of countless customers daily for Coffee shop with social relevancy and intentionality.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
Technical School Gradiska Bosnia And Herzegovina
High School Diploma
05.2020
University Overview
Skills
- Customer Service
- Good communication skills
- Documentation
- Managing Multiple Tasks
- Microsoft Word/ Excel
- Staff Training
- Problem-Solving Ability
- Stock management
Languages
Bosnian
Native or Bilingual
Serbian
Native or Bilingual
Timeline
Professional Home Cleaner
Keen For Clean
09.2022 - Current
Event Hostess
Spark Events
03.2022 - 03.2022
Cleaner
Spotless Cleaners
09.2021 - 03.2022
Coffee Shop Waitress
Gruff Coffee
06.2019 - 12.2020
Technical School Gradiska
High School Diploma
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