Sara Boehm
Tullimbar,NSW
Summary
Knowledgeable Payroll Officer adept at overseeing payroll, documentation and reporting functions. Managed payroll activities for 500+ casual employees in fast-paced environment and consistently completed payroll runs without delays. High-level technical skills and attention to detail leading to optimum outcomes.
Overview
17
17
years of professional experience
Work History
Payroll Officer
Edmen Community Staffing Solutions
11.2021 - Current
- Managed end-to-end processing of weekly payrolls for casual/part-time workforce of 9000+ hrs across multiple clients.
- Process workers compensation payments & government funded Parental leave.
- Process monthly Superannuation & quarterly Long service leave.
- Provided month end reports and data for accounting team.
- Maintained confidentiality of employee records and payroll information.
- Resolved complex payroll issues promptly, maintaining a high level of employee satisfaction.
- Provided exceptional customer service by responding to employee & external clients inquiries regarding payslips, deductions, taxes, and invoices in a timely manner.
- Developed and implemented payroll procedures to streamline workflow.
- Reduced the time spent on manual data entry tasks by automating key aspects of the payroll process.
- Worked well in a team setting, providing support and guidance.
Customer Service Officer
Greater Bank
09.2019 - 11.2021
- Maintaining a high level of customer service, effective communication, helping our customers achieve their financial goals, Identify customer needs and offer appropriate solutions with our comprehensive range of products and services
- Strive towards achieving personal and team daily and monthly targets
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Senior Beauty Therapist
Arabella Day Spa
03.2018 - 09.2019
- Maintaining a high level of customer service, effective communication, application and delivery of a variety of beauty services/interventions, Data entry, client education, product referral, general reception/administration duties, and time management of staff and clients.
- Offered tailored aftercare advice, promoting long-lasting results for clients'' skin health and wellbeing.
- Maintained counter and display areas for cleanliness and organization.
Laser Therapist
Laser Clinics Australia
12.2014 - 10.2016
- Maintaining a high level of customer service, effective communication, application and delivery of a variety of beauty services/interventions, Data entry, client education, product referral, general reception/administration duties, and time management of staff and clients
- Reason for leaving: Maternity leave, at the time my maternity leave had finalised I was not ready to return to work full time.
- Gained knowledge of facial massage techniques and skin care product ingredients.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
Medical Receptionist
Dr. Tsang; Medical Practice
10.2012 - 12.2014
- Maintain a high level of customer service whilst booking patients in for appointments, Cash handling, Use of computer system to book and arrive patients, filing of all patient documentation, receipting of Medicare cheques, confirming patient appointments
- Reason for leaving: Gained Fulltime employment in Wollongong.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Administration Officer
QLD X-ray - Mater Private Hospital
06.2010 - 10.2012
- I provided a range of administrative and clerical support services using the most appropriate method and sequence to ensure delivery of efficient and effective patient focussed services
- I would respond to a range of enquiries in person and over the phone, providing accurate information and referring enquiries to the appropriate departments in a timely, confidential, and responsive manner
- Openly communicate and liaise with Managers and other members to ensure needs of the service are met in a timely, confidential, and responsive manner
- Maintaining a high level of data accuracy & customer service whilst booking, rescheduling and cancelling appointments, updating patient files, Use of computer system to book and arrive patients, filing of all patient documentation, Billing/Invoicing through HICAPS, confirming patient appointments, opening and closing preparations
- Helping senior administrators with rosters, filing of all patient documentation, packaging patient films for collection
- Reason for leaving: Moved to the Gold Coast, commute was too long.
Customer Service Advisor
Centrelink; Call Centre
10.2009 - 06.2010
- Communicating efficiently with key stake holders, effective customer service, conflict resolution, transfer to appropriate department, meeting key performance indicators, accurate and specific data entry, maintenance of customer records/details, problem solving, account management, whilst adhering to strict time constraints to ensure client satisfaction
- Reason for leaving: Moved interstate, partner was offered a position in QLD.
Senior Beauty Therapist
Macquarie Skin and Day Spa
10.2006 - 10.2009
- Maintaining a high level of customer service, effective communication, application and delivery of a variety of beauty services/interventions, Data entry, client education, product referral, general reception/administration duties, and time management of staff and clients
- As well as liaising with Dr Peter Bakarac on the latest cosmetic procedures beneficial to my clients, and Ms Lisa Stewart for all IPL and laser treatments
- Reason for leaving: Moved to Port Macquarie.
Customer Service Advisor
Bigpond; Call Centre
04.2007 - 01.2009
- Communicating efficiently with key stake holders, effective customer service, conflict resolution, transfer to appropriate department, meeting key performance indicators, accurate data entry, problem solving, account management, whilst adhering to strict time constraints to ensure client satisfaction
- As well as promotion of specific products to meet individual needs
- Reason for leaving: Gained Full time employment at MSDS.
Education
Certificate IV Payroll Administration - Payroll
Australian Payroll Institute
Rozelle, NSW11.2024
Make-up application certificate- short course -
Napoleon Perdis Parramatta, N.S.W
Parramatta, NSW01.2007
Diploma in Beauty Therapy (Practical Student of the Year) -
International Beauty Institute Orange, N.S.W
Orange, NSW01.2006
Preliminary School Certificate -
Bathurst High School Bathurst, N.S.W
Bathurst, NSW01.2003
Skills
- Payroll Processing
- Clerical Support
- Professionalism
- Strong computer skills
- Dependable and Adaptable
- Strong Code of Ethics
- Adherence to Policies and Procedures
- Pride in Appearance
- Strong customer service skills
- Strong interpersonal skills
- Eager to do well
Timeline
Payroll Officer
Edmen Community Staffing Solutions
11.2021 - Current
Customer Service Officer
Greater Bank
09.2019 - 11.2021
Senior Beauty Therapist
Arabella Day Spa
03.2018 - 09.2019
Laser Therapist
Laser Clinics Australia
12.2014 - 10.2016
Medical Receptionist
Dr. Tsang; Medical Practice
10.2012 - 12.2014
Administration Officer
QLD X-ray - Mater Private Hospital
06.2010 - 10.2012
Customer Service Advisor
Centrelink; Call Centre
10.2009 - 06.2010
Customer Service Advisor
Bigpond; Call Centre
04.2007 - 01.2009
Senior Beauty Therapist
Macquarie Skin and Day Spa
10.2006 - 10.2009
Certificate IV Payroll Administration - Payroll
Australian Payroll Institute
Make-up application certificate- short course -
Napoleon Perdis Parramatta, N.S.W
Diploma in Beauty Therapy (Practical Student of the Year) -
International Beauty Institute Orange, N.S.W
Preliminary School Certificate -
Bathurst High School Bathurst, N.S.W
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