Sara Boynes-Butler
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Assistant
REPCO
09.2024 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Retail Sales Assistant
Petstock Group
02.2023 - 09.2024
- - Increased sales by providing exceptional customer service and product knowledge.
- - Improved store appearance with effective merchandising and creative displays.
- - Built strong relationships with our customers,
- - Streamlined checkout process by efficiently operating cash registers and POS systems.
- - Boosted add-on sales through suggestive selling techniques and product recommendations.
- - Enhanced customer satisfaction by promptly addressing inquiries and handling returns professionally.
Restaurant Manager
Ship n Dock Inn
01.2013 - 02.2014
- - Improved overall customer satisfaction by implementing new service standards and staff training programs.
- - Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- - Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- - Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- - Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- - Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- - Carefully interviewed, selected, trained, and supervised staff.
Bar Manager
Moondyne Joes
04.2010 - 01.2013
- - Improved overall customer satisfaction by implementing new service standards and staff training programs.
- - Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- - Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- - Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- - Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- - Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- - Carefully interviewed, selected, trained, and supervised staff.
Education
Certificate II - Hospitality
Hospitality Management Institute of Australia
01.2010
Certificate - Customer Service
TAFE WA South Metropolitan
01.2010
Certificate - Leadership Skills
TAFE WA South Metropolitan
01.2010
Skills
- Neat Personal Presentation
- Willingness to Learn
- POS Software
- Retail Sales
- Customer Service
- Resilience
- Self Motivation
- Team Work
- Communication Skills
Certification
- WA Drivers Licence
- Issued by WA Department Of Transport
- Expired 29 Jul 2023
Timeline
Sales Assistant
REPCO
09.2024 - Current
Retail Sales Assistant
Petstock Group
02.2023 - 09.2024
Restaurant Manager
Ship n Dock Inn
01.2013 - 02.2014
Bar Manager
Moondyne Joes
04.2010 - 01.2013
Certificate II - Hospitality
Hospitality Management Institute of Australia
Certificate - Customer Service
TAFE WA South Metropolitan
Certificate - Leadership Skills
TAFE WA South Metropolitan
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