Sara Brady

Rolfs Pies

01.2022 - Current

1.5 years as a barista, confidently making espresso-based drinks with consistency.
Maintained clean and organized spaces to comply with hygiene and health regulations,
Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
Operated front register, handled EFTPOS/cash transactions accurately and efficiently.
Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
Trained new staff members on company policies and procedures.
Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
Improved overall efficiency by assisting with kitchen tasks during peak hours or staff shortages.
Managed inventory and restocked supplies, reducing instances of item shortages during peak hours.
Established rapport with customers by providing friendly and attentive service.
Processed payments for orders and provided customers with change.
Regularly cleaned and sanitized dishes, equipment, and workspaces to maintain hygiene and food safety standards
Created eye-catching hand written signs and displays to enhance the shops visual appeal
Brought creativity and craftiness to the workspace, adding a personal touch to customer experiences.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.

Summary