Sara Cavallo

• - Administrative Leadership: Demonstrated strong leadership and management skills in overseeing day-to-day office operations, ensuring the efficient functioning of the office.
• - Workflow Optimization: Developed and implemented streamlined office procedures and workflows.
• - Project Coordination: Successfully managed and coordinated multiple projects, ensuring timely completion within budget constraints.
• - Communication: Facilitated clear communication within the office, both internally and externally, ensuring a smooth exchange of information and prompt resolution of issues.
• - Budget Management: Developed and maintained the office budget, consistently meeting or exceeding financial targets.
• - Technology Proficiency: Proficient in a wide range of office software and applications including Talk Box, Word press and Canva, contributing to enhanced digital communication and office productivity.
• - Effectively managed and addressed customer feedback on various online platforms, including proficiently handling Google reviews and addressing complaints. Demonstrated strong communication skills and problem-solving abilities to ensure customer satisfaction and uphold the company's positive reputation.
• - Employee Training and Development: Provided training and professional development opportunities for staff, resulting in increased skill levels and higher job satisfaction.
• - Worked with senior management to initiate new projects and assist in various processes.
• - Answered high volume of phone calls and email enquiries.

• Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
• Supervised events from start to finish.
• Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.Trained and guided team members to maintain high

productivity and performance metrics.

• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Assisted in recruiting, hiring and training of team members.

• Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
• Assigned work to staff, set schedules and motivated strong performance in key areas.
• Supervised events from start to finish using effective crowd control methods.
• Restored customer loyalty by resolving complaints with workers, activities or services rendered.
• Prepared variety of different written communications, reports and documents.

• Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
• Initiated plans to improve customer relations, quality standards and service efficiency.
• Trained employees in essential job functions.
• Set goals for department and supported employees in meeting expectations.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.