Imani Wijerathna

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
• Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
• Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
• Maintained inventory of office supplies and placed orders.
• Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
• Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
• Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
• Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
• Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Responded to inquiries from callers seeking information.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Managed office supplies inventory, ensuring optimal stock levels to minimize disruptions to daily operations.

• Ensured timely administration of medication, following strict protocols to maintain patient safety.
• Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
• Managed clients'' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanor.
• Fostered a safe, comfortable environment for patients by maintaining clean and organized living spaces.

· Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.

· Planned, prepared and served meals and snacks according to prescribed diets.

· Remained alert to problems or health issues of clients and competently responded.

· Monitored and assisted residents through individual service plans.

· Recognized and reported abnormalities or changes in patients' health status to case manager.

· Documented residents' mental status, sleep and eating patterns in medical record books.

· Determined specific needs and provided most appropriate level of services for patient well-being.

· Scheduled and accompanied clients to medical appointments.

· Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.

· Helped clients manage money, pay bills and shop for groceries or personal items.

· Built strong relationships with clients to deliver emotional support and companionship.

· Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.

· Assisted clients with daily living needs to maintain self-esteem and general wellness.

· Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

· Transported patients via wheelchair to and from rehabilitation and daily activities.

· Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.

· Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.

· Maintained frequent supervision of residents unable to call for assistance.

· Conferred with supervisor to discuss patient condition and medical care.

· Executed record filing system to improve document organization and management.

· Scheduled office meetings and client appointments for staff teams.

· Generated reports and typed letters in Word and prepared PowerPoint presentations.

· Complied information and produced the end of month report for manager.

· Update the website with new adverts

· Used Monday.com online app to monitor the progress of the adverts.

· Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

· Processed invoices and expenses using QuickBooks to facilitate on-time payment.

· Organized weekly staff meetings and logged minutes for corporate records.

· Performed research to collect and record industry data to improve the website and marketing materials.

· Created detailed expense reports.

· Processed purchase orders, service contracts and financial reports.

· Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.

· Aided colleagues, managers and customers through regular communication and assistance.

· Drafted and distributed invoices for outstanding payments.

· Updated excel spreadsheets to capture financial data.

· Recorded minutes of the meetings & actions.

· Supported manager to produce monthly report.