Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

Sara Coughran

Haynes,WA

Summary

Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that were needed.

Overview

16
16
years of professional experience

Work History

Self Employed Business Owner - Musician

Psycho Fox Duo
01.2019 - Current
  • Received multiple bookings due to consistently positive reviews from clients and event organizers.
  • Tailored musical selections to suit specific themes or moods for client functions, ensuring satisfaction.
  • Developed a diverse repertoire of songs and styles, appealing to a wide range of audiences.
  • Maintained professional relationships with venue owners, booking agents, and fellow musicians for seamless collaborations.

Media Manager

JB Hifi Cannington
01.2018 - 01.2021
  • Boosted sales performance by effectively managing merchandise assortments and inventory levels.
  • Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
  • Implemented innovative merchandising strategies that resulted in improved store layout and increased customer satisfaction.
  • Analyzed sales data to identify trends, gauge product performance, and inform future purchasing decisions.

Counter Coordinator/Receptionist Coordinator

JB Hifi Cannington
01.2015 - 01.2018
  • Increased customer satisfaction by providing efficient and friendly service at the counter.
  • Managed cash transactions for accurate accounting and minimized discrepancies.
  • Operated register efficiently, reducing wait times and improving customer experience.
  • Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
  • Stayed up-to-date on current promotions and specials, effectively communicating them to customers for increased sales.

Assistant manager

Mossimo Carousel
01.2013 - 01.2014
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Register/reception

Mossimo Carousel
01.2012 - 01.2014
  • Enhanced customer satisfaction by providing efficient and accurate register transactions.
  • Managed cash drawer, ensuring proper handling and balancing at the end of each shift.
  • Assisted in inventory management by accurately scanning merchandise and updating stock records.
  • Promoted store loyalty programs, resulting in increased customer retention and repeat business.

Customer service

McDonald's Forrestfield
01.2008 - 01.2012
  • Handling cash/eftpos on the counter and in the drive-thru
  • Working efficiently within a team in a very high pressure and fast paced restaurant

Education

Lesmurdie Senior High School
Lesmurdie, WA
2011

Skills

  • Outstanding customer service
  • Exceptional phone and email manner
  • Excellent at multi-tasking
  • Great attention to detail
  • Positive attitude
  • Strong ability to work well in team or unsupervised
  • Highly motivated and able to work well in fast-paced environments
  • Very well organized
  • Excellent at time management
  • Abundance of experience handling cash and eftpos terminals
  • Warehouse experience
  • Inventory management
  • Stock take experience
  • Refitting/merchandising store
  • Strong work ethic – extremely reliable
  • Quick to learn and develop new skills

Personal Information

Date of Birth: 08/26/1994

References

  • Georgia Leitch, 0439 528 066, Merchandising manager at JB Hifi
  • Nabeel Damer, 0402 422 586, Previous manager at JB Hifi
  • Jessica Milton, 0404 448 217, Previous manager at JB Hifi

Timeline

Self Employed Business Owner - Musician

Psycho Fox Duo
01.2019 - Current

Media Manager

JB Hifi Cannington
01.2018 - 01.2021

Counter Coordinator/Receptionist Coordinator

JB Hifi Cannington
01.2015 - 01.2018

Assistant manager

Mossimo Carousel
01.2013 - 01.2014

Register/reception

Mossimo Carousel
01.2012 - 01.2014

Customer service

McDonald's Forrestfield
01.2008 - 01.2012

Lesmurdie Senior High School

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Sara Coughran