Sara Coughran
Haynes,WA
Summary
Self-motivated, organised and detail-oriented individual with extensive experience in reception and administrative roles across multiple different workplace settings. My experience includes numerous roles in high foot traffic, fast paced environments and I am therefore extremely proficient in my ability to multitask and work efficiently under pressure.
Overview
17
17
years of professional experience
Work History
Sales Assistant
Petbarn
Armadale
04.2024 - Current
- Increased customer satisfaction by providing efficient and friendly service.
- Managed cash and EFTPOS transactions at registers.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Managed and received stock accordingly.
- Gathered and processed stock for online orders.
Musician
Self Employed
01.2019 - 08.2024
- Performed as a singer in an acoustic cover duo at various venues across Perth.
- Maintained professional relationships with venue owners, booking agents, and fellow musicians for seamless collaborations.
- Established and maintained a successful business for five and a half years.
- Managed bookings, promotion, and invoicing for all performances.
Administrative Assistant/Lower School Officer
Lesmurdie Senior High School
12.2022 - 04.2023
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organised and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Media Manager/Administrative Assistant (Relief)
JBHIFI
Cannington
01.2018 - 01.2021
- Performed daily administrative and payroll duties.
- Performed administrative tasks such as filing, copying, scanning, and data entry for the Payroll Department.
- Organised and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Resolved discrepancies between payroll records and employee inquiries.
- Processed payroll information, including salary, deductions, bonuses, and vacation time for employees.
- Maintained accurate records of employee attendance, leave balances and tax information.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Managed a team of up to 10 people in the media department, delegating tasks while also staying on top of stock management and sales targets.
- Boosted sales performance by effectively managing media merchandise assortments and inventory levels.
- Implemented innovative merchandising strategies that resulted in improved store layout and increased customer satisfaction.
- Analyzed sales data to identify trends, gauge product performance, and inform future purchasing decisions.
Counter Coordinator/Receptionist Administrator
JBHIFI
Cannington
01.2015 - 01.2018
- Managed a small team at the registers to ensure customer satisfaction and transaction speed, while also managing a high volume of customer inquiries in-store and over the phone.
- Greeted customers and provided excellent customer service.
- Processed returns and exchanges according to company policies.
- Provided assistance in other departments when needed.
- Cross-trained colleagues on counter operations and procedures.
- Enforced store policies regarding payment methods, returns and exchanges.
- Performed opening and closing duties including counting money in register drawer.
- Resolved customer complaints in a professional manner.
Assistant Manager, Customer Service
Mossimo
Cannington
01.2013 - 01.2014
- Managed store operations, including opening and closing.
- Trained and supervised customer service staff on policies, procedures, and best practices.
- Provided customer service and assistance to customers in resolving issues and concerns.
- Managed day-to-day operations of the Customer Service department.
- Participated in weekly meetings with senior management for status updates.
Sales Assistant/Receptionist Administrator
Mossimo
Cannington
01.2012 - 01.2014
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Organised stockroom shelves, racks and bins according to store layout and product categories.
- Informed customers about current promotions and discounts.
- Assisted customers with returns, exchanges and refunds.
- Replenished merchandise on shelves as needed throughout the day.
Customer Service Cashier
Mcdonalds
Forrestfield
01.2008 - 01.2012
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments.
- Processed credit card transactions accurately and efficiently.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Effectively multitasked in a very fast-paced environment.
Education
Graduated YR 12 -
Lesmurdie Senior High School
01.2011
Skills
- Professional Demeanor
- Friendly and Helpful
- Excellent multitasker
- Exceptional attention to detail
- Strong ability to work well in a team and unsupervised
- Adaptable and Flexible
- Quick to learn and develop new skills
- Strong work ethic
- Excellent time management
- Highly motivated and able to work well under pressure
- Very well organised
- Self-motivated
- Reliable
- Trustworthy
Personal Information
Date of Birth: 26/08/94
References
- Tracey Wakefield, Lesmurdie Senior High School, School Officer 0438 588 600
- Wendy Taylor, Lesmurdie Senior High School HR officer 0407 901 200
- Rebecca Pados, Petbarn Assistant Manager 0439 466 397
- Eric Hansen, Petbarn Store Manager 6500 3003
Timeline
Sales Assistant
Petbarn
04.2024 - Current
Administrative Assistant/Lower School Officer
Lesmurdie Senior High School
12.2022 - 04.2023
Musician
Self Employed
01.2019 - 08.2024
Media Manager/Administrative Assistant (Relief)
JBHIFI
01.2018 - 01.2021
Counter Coordinator/Receptionist Administrator
JBHIFI
01.2015 - 01.2018
Assistant Manager, Customer Service
Mossimo
01.2013 - 01.2014
Sales Assistant/Receptionist Administrator
Mossimo
01.2012 - 01.2014
Customer Service Cashier
Mcdonalds
01.2008 - 01.2012
Graduated YR 12 -
Lesmurdie Senior High School
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