Sara EL AROUSSI MOKADEM
Wentworth point,NSW
Summary
- Doctorate-qualified professional with a strong foundation in management and economics, supported by hands-on experience across education, data entry, logistics, human resources, and customer service. Known for adaptability, a commitment to quality, and a multilingual approach to communication. Equipped with full work rights in Australia and a passion for continuous growth, both personally and professionally. Key strengths include:
- Proven academic and teaching experience at the postgraduate level.
- Practical exposure to retail, logistics, maritime operations, and production environments.
- Proficiency with office software.
- Strong interpersonal skills developed through customer-facing roles.
- Experienced in data entry and administration management
- Knowledge in quality management and HR processes
- Fluent in English, French, Spanish and Arabic.
- Organised, detail-oriented, and committed to service excellence.
Overview
6
6
years of professional experience
Work History
Retail Assistant
Alpha Rent Car
07.2023 - 07.2024
- Worked in the family car rental business with a focus on customer service and operational support.
- Responsibilities included:
- Welcoming and assisting clients throughout the rental process.
- Entering client data and preparing rental contracts.
- Ensuring service quality and smooth client experience.
- Handling customer complaints and resolving issues professionally.
Retail Assistant
Alpha Rent Car
07.2023 - 07.2024
- Worked in the family car rental business with a focus on customer service and operational support.
- Responsibilities included:
- Welcoming and assisting clients throughout the rental process.
- Entering client data and preparing rental contracts.
- Ensuring service quality and smooth client experience.
- Handling customer complaints and resolving issues professionally.
Adjunct Professor
University of Abdelmalek Essaâdi
06.2022 - 06.2023
- Taught Master's-level courses in the “Engineering and Quality Management” program at FSJES of Tangier.
- Key responsibilities:
- Delivering lectures on concepts and approaches in service quality management.
- Guiding and supporting student presentations.
- Designing and conducting both oral and written examinations.
- Organizing and leading an annual seminar on service quality management.
HR Training Intern
Standard Profil
12.2019
- Standard Profil specializes in manufacturing sealing components for vehicles.
- Internship in the Human Resources Department, focusing on recruitment and development.
- Developed a comprehensive job reference guide to enhance HR visibility and streamline the recruitment process.
Operations Department Intern
Eurogate Med Port
03.2018 - 04.2018
- Final year internship at the port’s Operations Department. Participated in several core operational activities:
- Documentation Service: managing information flow.
- Berth Planning: creating ship profiles and scheduling berth slots.
- Vessel Planning: using SPARKS software to coordinate container loading and unloading.
- Yard Planning: organizing container storage in the yard.
Production Department Intern
Lumar
11.2016
- LUMAR is a manufacturer of hardware components for buildings.
- Supported production and quality control processes.
- Gained hands-on experience in cutting, stamping, welding, painting, and assembly.
Banking Intern
BMCI
06.2014
- Internship at the Moroccan Bank for Commerce and Industry (BMCI).
- Worked at the cashier’s desk and supported animation and control functions.
Education
Doctoral Degree - Management, Economics and sustainable development
University of Abdelmalek Essaâdi
01.2024
Master's Degree - Engineering and quality management
University of Abdelmalek Essaâdi
01.2018
Bachelor's Degree - Management & economics sciences
University of Abdelmalek Essaâdi
01.2015
Associate Degree - Management & Economics Sciences
University of Abdelmalek Essaâdi
01.2014
Skills
- Quality management and strong attention to details
- Hospitality management
- Strong time management skills
- Excellent interpersonal and communication skills
- Reliable
- Creative
- Organized
- Experienced with data systems and Microsoft Office
- Team-oriented mindset
Languages
Arabic.
English.
French.
Spanish.
Timeline
Retail Assistant
Alpha Rent Car
07.2023 - 07.2024
Retail Assistant
Alpha Rent Car
07.2023 - 07.2024
Adjunct Professor
University of Abdelmalek Essaâdi
06.2022 - 06.2023
HR Training Intern
Standard Profil
12.2019
Operations Department Intern
Eurogate Med Port
03.2018 - 04.2018
Production Department Intern
Lumar
11.2016
Banking Intern
BMCI
06.2014
Master's Degree - Engineering and quality management
University of Abdelmalek Essaâdi
Bachelor's Degree - Management & economics sciences
University of Abdelmalek Essaâdi
Associate Degree - Management & Economics Sciences
University of Abdelmalek Essaâdi
Doctoral Degree - Management, Economics and sustainable development
University of Abdelmalek Essaâdi
Hobbies and Interests
Caring for pets, Drawing, Reading books, Traveling, Learning languages, Riding horses.
Similar Profiles
Eli RashidovEli Rashidov
Corporate Fleet / Branch Manager at Drivo Rent A Car/ Ace & Fox Rent CarCorporate Fleet / Branch Manager at Drivo Rent A Car/ Ace & Fox Rent Car
Muhammad Salal ShahMuhammad Salal Shah
Graduate Sales & Management Trainee at Enterprise Rent a Car / Exotic Car CollectionGraduate Sales & Management Trainee at Enterprise Rent a Car / Exotic Car Collection
Gerald SneedGerald Sneed
Senior Truck Account Specialist at Enterprise Rent-A-Truck/Enterprise Rent-A-CarSenior Truck Account Specialist at Enterprise Rent-A-Truck/Enterprise Rent-A-Car
Heather KimHeather Kim
Physiotherapy Student Placement at Westmead HospitalPhysiotherapy Student Placement at Westmead Hospital
Eve RocheEve Roche
Product Genius at Parramatta BMW- Sime Darby MotorsProduct Genius at Parramatta BMW- Sime Darby Motors