Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Sara Faiziyan

Hampton Park,VIC

Summary

I am a recent high school graduate with over 4 years of valuable customer service experience. Currently enrolled in the Business program at RMIT University, I am committed to furthering my education and expanding my knowledge in the field. Throughout my academic journey, I have demonstrated independence and honed my leadership skills through various roles undertaken during my school years.

In addition to my academic and professional pursuits, I have actively contributed to my community through volunteering experiences, including tutoring roles. These opportunities have allowed me to not only deepen my understanding of various subjects but also refine my communication and mentoring skills. Whether explaining complex concepts or adapting to the unique learning styles of individuals, I have gained valuable insights into effective teaching methodologies.

Recognized for my strong work ethic, I approach tasks and responsibilities with a dedicated and proactive mindset, consistently striving for excellence. As a proactive and passionate job seeker, I am actively pursuing entry-level opportunities in customer service. My goal is to contribute to a dynamic team and assist in achieving company objectives.

I bring to the table robust organizational skills, evidenced by my ability to successfully manage multiple priorities. From coordinating events to efficiently handling customer inquiries, I have consistently demonstrated a keen attention to detail and a structured approach to tasks. Additionally, my tutoring experiences have honed my problem-solving abilities and interpersonal skills, making me well-equipped to handle professional challenges.

I am eager to secure a full-time position that aligns with my career aspirations and allows me to contribute to a team-oriented environment. Demonstrating dependability and a positive attitude, I am willing to take on additional responsibilities to ensure the attainment of team goals.

Overview

6
6
years of professional experience

Work History

Volunteer Services Officer

RMIT University, Melbourne City Campus
06.2023 - Current
  • Supported volunteers by providing training, mentoring, developing and delivering resources and identifying and cultivating partnerships to support volunteers.
  • Developed volunteer policies and procedures, codes of conduct, and volunteer standards.
  • Attended community functions to promote awareness of organization and goals,recruit volunteers and expand network of donors and volunteers.
  • Created contacts with community organizations to obtain commitments to support volunteer program through contributions and volunteer hours.

Receptionist Assistant

Innovation Health
04.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Organized electronic and hard copy filing systems for easy retrieval of documents and information.

Manager

Machi Machi
11.2022 - 04.2023
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Developed and implemented business strategies to achieve business goals and stay competitive.

Bakery Helper

Tip Top Bakeries
04.2021 - 04.2023
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.

Volunteer

ANZ Bank
01.2022 - 06.2022
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Represented organization positively and professionally while providing community with much-needed services.

Picker-packer

API Pharmaceutical
01.2022 - 04.2022
  • Bakeries
  • Bread Crump Department
  • Maintaining the facility 2022 API pharmaceutical
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Verified proper labeling and identification on all orders before shipment.
  • Worked fast to meet assigned daily picking quotas.
  • Sorted and organized items in designated areas for easy access.
  • Operated manual and electric pallet jacks to move merchandise.
  • Established and maintained positive relationships with customers and vendors through excellent customer service.
  • Utilized voice pick technology to increase order accuracy.

Big Als

Moe
01.2021 - 12.2021
  • Boys Pizza
  • Serving customers and handling cash transactions
  • Making the foods on the menu
  • Cleaning the store
  • Serving customers and handling cash transactions
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Worked effectively in fast-paced environments.
  • Provided professional services and support in a dynamic work environment.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Retail Sales Associate

Champion
02.2021 - 11.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Internship Student

Climate Action Centre
01.2018 - 01.2019
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Sorted, organized, and maintained files.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered and transferred incoming telephone calls, taking messages for various staff members.
  • Analyzed problems and worked with teams to develop solutions.

Education

High School Diploma -

Hampton Park Secondary College

Bachelor of Business -

RMIT University
Melbourne, VIC
07-2025

Business Management

Chisholm Institute
Dandenong, VIC
11.2021

Skills

  • Independent
  • Works well under pressure
  • Great Communication skills
  • Volunteer Recognition Planning
  • Scheduling
  • Client relationship management
  • Data analytics proficiency
  • Risk management
  • Staff education and training

Accomplishments

  • Supervised 15 volunteers and coordinated placement based on department needs and volunteers' skills.
  • Produced year-end reports to understand volunteer program achievements and opportunities for improvement.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 10 staff members.
  • I bring a robust set of tutoring skills to the table, including subject matter expertise across various subjects, adaptability to diverse learning styles, clear and effective communication, patience in addressing challenges, and a proven ability to mentor students for academic growth. With strong organizational abilities, I create structured lesson plans and maintain an organized learning environment. Additionally, I excel in problem-solving, providing constructive feedback, conducting assessments, and fostering collaborative relationships with students, parents, and educational professionals. These skills, combined with a dedicated commitment to academic excellence, position me as a valuable contributor to any educational setting.
  • As a manager, I've gained extensive experience in leadership, strategic planning, and team development. I excel in delegating tasks, motivating teams, and fostering open communication. My expertise includes effective decision-making, problem-solving, and conflict resolution. I've successfully managed budgets, allocated resources, and implemented efficient processes for improved team performance. Overall, my management experience equips me to navigate organizational challenges and drive continuous improvement.

Languages

Persian
Native or Bilingual

Timeline

Volunteer Services Officer

RMIT University, Melbourne City Campus
06.2023 - Current

Receptionist Assistant

Innovation Health
04.2023 - Current

Manager

Machi Machi
11.2022 - 04.2023

Volunteer

ANZ Bank
01.2022 - 06.2022

Picker-packer

API Pharmaceutical
01.2022 - 04.2022

Bakery Helper

Tip Top Bakeries
04.2021 - 04.2023

Retail Sales Associate

Champion
02.2021 - 11.2021

Big Als

Moe
01.2021 - 12.2021

Internship Student

Climate Action Centre
01.2018 - 01.2019

High School Diploma -

Hampton Park Secondary College

Bachelor of Business -

RMIT University

Business Management

Chisholm Institute
Sara Faiziyan