Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sara Ghanem

Bonnyrigg,Australia

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimising processes and supporting team objectives.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Support Coordination/Crew Member Team Leader

Australian Care Solutions
12.2019 - 02.2022
  • Overseeing all the NDIS compliance requirements
  • Overseeing all operational implementation and monitoring of NDIS supports
  • Directly manage, coordinate, and schedule the care of our NDIS clients with higher care need
  • Communicating with clients, carers, family members and other NDIS stakeholders
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Supported senior management to make informed decisions, conducting thorough market research.
  • Reverse marketing candidates and plans to employers
  • Delivering training sessions to support client job-readiness
  • Providing support pre-and post-employment
  • Ensuring employment is sustainable and suitable for clients
  • Acquiring new clients
  • Performance-driven with proven ability to meet individual and team KPIs whilst maintaining high standards of compliance
  • Proven ability to problem solve and work within time frames
  • Assisted in coordinating events and meetings, resulting in increased employee engagement and collaboration.
  • Coordinated training sessions for team members on new processes and software, fostering continuous learning and skill development.

Team Leader - Family Mental Health Support Services

BreakThru
01.2017 - 01.2019
  • Motivate the team to provide person centred and best practice services to our customers, allowing them to achieve their goals
  • Lead and motivate the team to meet KPIs
  • Utilise performance management and training resources
  • Coordinate caseloads and workflow
  • Create and maintain relationships within the community
  • Assist with the placement of customers into sustainable employment
  • Assist the Manager with onboarding processes for new employees
  • Provide advice and guidance as to the delivery of post placement support to customers, that will allow them to obtain and sustain employment/educational outcomes
  • Mentor and up skill my amazing team to deliver high quality services
  • Build connections within the community; with employers, customers and community organisations

HSP Case Manager

Settlement Service International (SSI)
01.2015 - 12.2016
  • Develop a holistic and client-centred case plan with the involvement of the clients and consistency with identifying needs. Implement case management plan and continuously monitor, review, and update the plan as required.
  • Case management activities, including service coordination, advocacy, case conferences and liaison with other support services and agencies, and ongoing support of clients and families with highly complex needs.
  • Support clients through individual crises via crisis management principles, information provision, and referrals to specific support services
  • Delivering orientation sessions on various settlement outcome domains to the newly arrived humanitarian entrants under the Community Support Program
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Monitored clients' progress and tracked client services to provide crisis interventions.

Education

Diploma -

Beauty And Laser
01-2023

Bachelor of Science -

Western Sydney University
Sydney, NSW
01-2020

Certificate III -

Individual Support (Disability)
01-2019

Certificate IV -

Community Services TAFE
01-2016

Skills

  • Employee motivation
  • Workload balancing
  • Team management
  • Attention to detail
  • Project management
  • Time management
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Team collaboration
  • Relationship building
  • Analytical thinking
  • First Aid/CPR
  • Customer focus
  • Workload management
  • Motivational skills
  • Influencing skills
  • Workforce planning
  • Practice coordination
  • Staff management
  • Employee coaching and mentoring
  • Customer relationship management
  • Scheduling and coordinating

Accomplishments

    COVID-19 Infection Control Module

    NDIS Orientation Module

Certification

Working With Children Check

First Aid / CPR Certificate

Valid National Police Check

Timeline

Support Coordination/Crew Member Team Leader

Australian Care Solutions
12.2019 - 02.2022

Team Leader - Family Mental Health Support Services

BreakThru
01.2017 - 01.2019

HSP Case Manager

Settlement Service International (SSI)
01.2015 - 12.2016

Diploma -

Beauty And Laser

Bachelor of Science -

Western Sydney University

Certificate III -

Individual Support (Disability)

Certificate IV -

Community Services TAFE

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Sara Ghanem