Sara Groves
Cannonvale,QLD
Summary
Versatile and achievement-oriented professional with a background at Commonwealth Bank, where I excelled in customer service and communication. Demonstrated adaptability and commitment to excellence across roles, enhancing customer satisfaction and safety. Skilled in customer relations and call center operations, I bring a proven track record of resolving complex issues and fostering positive outcomes.
Overview
12
12
years of professional experience
Work History
Customer Service Specialist
Commonwealth Bank
02.2019 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Maternity Leave
Home Duties
06.2017 - 02.2019
- Home duties after having our first son. I was unemployed for 19months before we bought our house and we relocated to Cannonvale.
Cleaning Contractor
CMBM Facility Services Queensland
03.2015 - 06.2017
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
Security Officer
G4S Secure Solutions
09.2012 - 01.2015
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
Year 7 - Year 11 - High School
Gloucester High School
Gloucester, NSW10.2005
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
Referees
- Billie Whitbread - work colleague Commonwealth Bank PH:0401852480
- Farhan Shahidullah - work colleague Commonwealth Bank PH:0467242666
Timeline
Customer Service Specialist
Commonwealth Bank
02.2019 - Current
Maternity Leave
Home Duties
06.2017 - 02.2019
Cleaning Contractor
CMBM Facility Services Queensland
03.2015 - 06.2017
Security Officer
G4S Secure Solutions
09.2012 - 01.2015
Year 7 - Year 11 - High School
Gloucester High School
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