Sara Haghighi

• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Built relationships with customers and community to establish long-term business growth.
• Managed accounts to retain existing relationships and grow share of business.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Attended monthly sales meetings and quarterly sales trainings.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Collaborated with management to implement continuous improvements and exceed team goals.
• Directed sales support staff in administrative tasks to help sales reps close deals.
• Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Educated clients on new products or services to increase customer engagement with brand.
• Facilitated client satisfaction and renewed customer relations to drive growth.
• Evaluated client needs and developed tailored solutions to increase positive customer ratings.
• Coordinated with internal teams to facilitate prompt delivery of client projects.
• Monitored and analyzed customer feedback to identify opportunities for improvement.
• Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
• Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
• Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Built relationships with customers and community to promote long term business growth.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Contributed to team objectives in fast-paced environment.
• Negotiated prices, terms of sales and service agreements.
• Met existing customers to review current services and expand sales opportunities.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Achieved or exceeded company-defined sales quotas.
• Quoted prices, credit terms and other bid specifications.

• Served food and beverages promptly with focused attention to customer needs.
• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Bussed and reset tables to keep dining room and work areas clean.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

• Training & developing new staff
• Performed routine data entry or document management.
• Developed & maintained successful and productive vendor relationships via vendor events, vendor meetings and promotions.
• Responding to customer order and licensing enquires and quotation requests.
• Entering customer purchase orders and working with the purchasing team to ensure smooth processing and timely return.
• Forwarding and management of license confirmations / licensing for clients.
• Pro-actively manage client annuities.
• Backorder management.

● General administrative duties.

• Compiling sales and end of month reports.
• Remaining up to date and abreast across a multitude of software and Licensing options.
• Successfully assist in working to monthly and quarterly budgets.
• Helped to train and develop new staff

• Taking reservations and enquiries for functions and larger group parties via email, phone and in person as well as standard lunch and dinner reservations.
• Waitperson duties, including greeting and seating patrons and looking after them throughout their dining experience.
• Ensuring Restaurants are kept in an immaculate and desirable standard.

• Responding to client enquiries, quote creation, licensing solutions via email and phone.
• Develops strong knowledge of leading industry trends through on-going training with software publishers.
• Collaboratively works with assigned Business Development Manager to develop an overall territory account plan to maximize opportunities and generate sales activity with customers and partners
• Grows and maintains existing customer and partner relationships through pro-active telesales activity
• Manages daily schedule, backorder management, license confirmation management for clients via MVLS portal, meetings, agenda, both internal and in conjunction with field sales team
• Quote creation/ solution, order processing and day-to-day customer and partner requests
• Performs other admin duties as assigned by SoftwareONE management.

• Act as the first point of contact for customers / internal teams and assist with any software queries / licensing solutions.
• Devise and provide effective solutions /quotations / licensing rules to customers for their specific requirements and infrastructure.
• Training new staff within the Licensing Team
• Provide internal sales team support for customer enquiries and licensing solutions Via email and phone.
• Backorder management
• Develop and maintain successful relationships with resellers, vendors, internal teams
• Maintain an up to date knowledge of Express Data's products and services and industry trends.
• Member of Express Data Team of Year 2011 & recipient of several awards and commendations from Vendors including Adobe, Symantec & Microsoft.
• Carry out support/Admin duties for allocated Account Managers and Sales Reps.
• Train customers on how to use Express Data resources such as the ED website and Fastquote.