Sara Hasna
Bankstown,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Volunteer
Bankstown Public School
02.2019 - 12.2020
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Promoted environmental awareness with educational workshops and hands-on activities.
Customer Service Representative
Private Store
07.2015 - 03.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Master of Science - Microbiology
Osmania Uuniversity
06.2008
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Flexible and Adaptable
- Attention to Detail
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Computer Skills
- Verbal Communication
Certification
certification in learning and education support
Languages
Urdu
Professional Working
Arabic
Elementary
English
Full Professional
Timeline
Volunteer
Bankstown Public School
02.2019 - 12.2020
Customer Service Representative
Private Store
07.2015 - 03.2017
Master of Science - Microbiology
Osmania Uuniversity
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