Sara Hassoun
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience!
Overview
9
9
years of professional experience
1
1
Certification
Work History
Aircraft Cleaner
Cabin Crew Services
06.2023 - Current
- Ensured client satisfaction through meticulous attention to detail in all aspects of cabin cleaning.
- Enhanced aircraft cleanliness by thoroughly disinfecting cabins, lavatories, and galleys.
- Improved turnaround time for aircraft cleaning services, ensuring timely departures.
- Maintained, cleaned and sanitized interior of aircraft.
Section Waitress
Lee Ho Fook
08.2022 - 01.2023
- Presented food and beverages to guests at tables.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Yakimono
FOH
12.2021 - 07.2022
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Prepared checks, itemizing total meal costs and taxes.
Newlands Pizza
Manager,supervisor
01.2015 - 12.2021
- Organized food preparation stations and regularly replenished supplies.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.
- Assisted customers, answered questions and resolved complaints.
- Cut pizzas using rocking pizza cutter tool.
- Supervised kitchen staff and applied positive reinforcement, promoting pleasant working environment.
Chef David
Waitressing
04.2021 - 09.2021
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Informed customers about specials, upselling additional food and drink items.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Served food and beverages to patrons and confirmed complete orders.
Kmart
Staff
01.2016 - 12.2018
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
High School Diploma -
Glenroy College
Glenroy, VIC12.2017
High School Diploma -
Pascoe Vale Girls College
Pascoe Vale, VIC12.2014
Skills
- Flexible & Adaptable
- Collaboration
- Conflict Resolution
- Cash handling
- Communication
- Great listener
- Fast leaner
- Point of Sale (POS) System Operations
- Ability to Lift 30 Pounds
- Customer Service and Rapport
- Age Verification
- High Energy and Stamina
- Warm and Friendly
- Dining Room Cleaning and Upkeep
- Menu Recommendations
- Menu Memorization and Presentation
- Team Player
- Staff Training
- Food and Beverage Service
- Dining Customer Service
- Dish Preparation
- Food Safety Understanding
- Liquor, Wine and Food Service
- Vacuuming
- Emergency Equipment Check
- Seat Pocket Organization
- Cleaning equipment operations
- Safety Procedures
- Trash removal
- Safety Equipment Inspection
- Security awareness
- Galley Maintenance
- Aviation regulations
- Waste disposal
Certification
- Responsible Service of Alcohol Certificate SITHFAB002
- First Aid Certificate HLTAID011
- CPR Certificate HLTAID009
Timeline
Aircraft Cleaner
Cabin Crew Services
06.2023 - Current
Section Waitress
Lee Ho Fook
08.2022 - 01.2023
Yakimono
FOH
12.2021 - 07.2022
Chef David
Waitressing
04.2021 - 09.2021
Kmart
Staff
01.2016 - 12.2018
Newlands Pizza
Manager,supervisor
01.2015 - 12.2021
High School Diploma -
Glenroy College
High School Diploma -
Pascoe Vale Girls College
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