Sara Kaassamani
Melbourne,VIC
Summary
Results-driven supervisor in retail management with an expertise for boosting productivity and streamlining tasks. Possess strong capabilities in team leadership, product sales and upselling, and customer service enhancement. Excel at communication, problem-solving, and adaptability, ensuring effective team coordination and exceptional shopping experiences for customers.
Overview
5
5
years of professional experience
Work History
Retail Pharmacy/Retail Supervisor
Priceline
Melbourne, Victoria
06.2022 - Current
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Processed payments from customers using cash registers and debit and credit card terminals.
- Answered customer inquiries regarding product availability, prices and alternatives.
- Resolved customer complaints in a timely manner while maintaining professional demeanor at all times.
- Assisted in training new employees on product knowledge, customer service and cash handling procedures.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Boosted sales by capitalizing on cross-selling and upselling opportunities.
- Collaborated with sales team members on strategies for increasing sales volume.
Retail Sales Associate
Target
Melbourne, Victoria
12.2019 - 05.2022
- Handled customer complaints in a professional manner.
- Completed transactions in an efficient manner while providing excellent customer service.
- Inspected purchased items for defects before handing them over to customers.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Tracked inventory levels throughout the day and restocked items as needed.
- Organized product displays to attract customers and increase sales.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Assistant
The Cheesecake Shop
Melbourne, Victoria
04.2019 - 11.2019
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
- Checked on customers regularly to ensure satisfaction with food quality
- Ensured compliance with health codes related to food preparation, storage, handling and sanitation standards.
- Maintained cleanliness the kitchen, and other areas of the store.
- Handled incoming calls, answered questions, and responded to complaints promptly.
Education
High School Diploma -
Lyndale Secondary College
Melbourne, VIC12-2021
Skills
- Store Organization
- Employee Motivation
- Goal Setting and Achievement
- Sales strategy development
- Store maintenance
- Customer Service Management
- Product Sales
- Order Processing
- Customer Service
- Relationship Building
- Good written communication
- Interpersonal Skills
Timeline
Retail Pharmacy/Retail Supervisor
Priceline
06.2022 - Current
Retail Sales Associate
Target
12.2019 - 05.2022
Customer Service Assistant
The Cheesecake Shop
04.2019 - 11.2019
High School Diploma -
Lyndale Secondary College
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