Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jon Gapes

South Grafton,Australia

Summary

Enthusiastic retail management professional with a passion for customer service and demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Well-groomed, friendly and professional.

Overview

14
14
years of professional experience

Work History

Dry Goods Manager

Coles Supermarket
10.2022 - Current
  • Improved customer satisfaction by implementing efficient product merchandising strategies.
  • Implemented successful promotional campaigns to increase sales and drive customer engagement.
  • Collaborated with store management to optimize overall store performance and meet company goals.
  • Enhanced customer experience by addressing inquiries, resolving issues, and providing exceptional service at all times.
  • Collaborated with other departments to develop cross-merchandising strategies that boosted overall store sales performance.
  • Utilized analytical tools such as planograms and endcap displays in order to maximize shelf space efficiency while optimizing visual appeal for customers.
  • Fostered an inclusive work environment by promoting open communication among team members, celebrating successes, and addressing challenges proactively.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.

ACTING STORE MANAGER

Liquorland
08.2022 - 09.2022
  • Managed inventory control and cash control
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

Senior Sales Assistant

Liquorland
04.2022 - 08.2022
  • Educated customers on different promotions, spirits and wines to facilitate buying decisions.
  • Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
  • Conducted inventory counts
  • Checked personal identifications during alcohol and tobacco sales.
  • Used POS system to enter orders, process payments and issue receipts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organisation and cleanliness.
  • Listened to customer needs and desires to identify and recommend optimal products.

Chicken Department Manager

Ritchies SUPA IGA
01.2016 - 04.2022


  • Providing excellent customer service by responding to requests, assisting with product selection and handling ordering functions.
  • Preparing large quantities of fresh meat to be sold in-store, and to fulfill orders from local businesses.
  • Managing inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Motivating team members to consistently deliver a high level of customer service through coaching and recognition.
  • Working actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Inspecting preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Conducting a weekly stocktake of food products and associated materials.
  • Sanitising work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Overseeing continuous department maintenance, keeping displays and meat cases customer-ready and professionally presented.
  • Rostering staff and delegating assignments to effectively meet expected customer and business demands.
  • Recruiting, hiring and training new team members.
  • Researching issues to obtain appropriate answers to customer inquiries.
  • Communicating with vendors regarding backorder availability, future inventory and special orders.
  • Developing community reputation through commitment to customer satisfaction and strong client relationships.
  • Answering customer telephone calls promptly to avoid on-hold wait times.
  • Collaborating with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Conducting conflict resolution quickly and professionally.

Console Operator

BP Service Station
01.2019 - 02.2022
  • Provided excellent customer service
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Enforced rules, regulations, policies and procedures and responded to emergency situations requiring security assistance
  • Maintained inventory of all saleable items.
  • Built trustful relationships with customers to encourage return visits.
  • Removed safety hazards, soiled items and trash from customer areas.
  • Responded to all customer inquiries thoroughly and professionally.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Checked customer identification for tobacco products
  • Counted money in drawers at beginning and end of each shift.

Bartender

SSS Bar N' Grill
01.2019 - 06.2021
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Taught employees bar sales techniques, resulting in higher profits.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

Sales Assistant

Fishing Tackle Australia (MOTackle)
06.2010 - 12.2014
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Used consultative sales approach to understand customer needs and recommend relevant products.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Completed orders and organised product deliveries to meet customer timetables.
  • Prioritized tasks and projects to meet tight deadlines.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Contributed to team objectives in fast-paced environment.

Education

Higher School Certificate (HSC) -

Toormina High School
Toormina, NSW
12.2006

Skills

  • Solid Teamwork and Collaboration skills
  • Strong Interpersonal and Communication Skills
  • Excellent Customer Service
  • Exceptional Verbal and Written Communication skills
  • Proficient in Database Management
  • Staff Management
  • Proven ability to meet Key Performance Indicators
  • Safety-focused
  • Network Development
  • Client Service

References

Amanda Harper - Store Manager Liquorland Grafton

0429493611


Mathew Price - Store Manager Ritchies IGA Boambee

0432242200


Jacinta McGrath-Benkoe - Owner/Manager SSS Bar N' Grill Coffs Harbour

0408600681


Christopher Hordern - Owner/Manager BP Coffs Harbour South

0418602851


Timeline

Dry Goods Manager

Coles Supermarket
10.2022 - Current

ACTING STORE MANAGER

Liquorland
08.2022 - 09.2022

Senior Sales Assistant

Liquorland
04.2022 - 08.2022

Console Operator

BP Service Station
01.2019 - 02.2022

Bartender

SSS Bar N' Grill
01.2019 - 06.2021

Chicken Department Manager

Ritchies SUPA IGA
01.2016 - 04.2022

Sales Assistant

Fishing Tackle Australia (MOTackle)
06.2010 - 12.2014

Higher School Certificate (HSC) -

Toormina High School

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