Sara Khan
Waterloo
Summary
Experienced professional with a diverse background in customer service and Marketing. Strong communication skills and expertise in organizational and time management. Skilled at simultaneously managing multiple projects, meeting deadlines, and providing innovative solutions. Maintains focus and a positive attitude in high-pressure environments. Ready to bring skills and dedication to contribute to the growth and success of an innovative and fast-paced company.
Overview
11
11
years of professional experience
Work History
Social Media Specialist
LetsTok
10.2024 - Current
- Managed 3 social media accounts, creating and posting content on Instagram and TikTok through to community engagement and weekly and monthly reporting.
- Influencer outreach and management to increase brand awareness and reputation. Worked with influencers with +1m followers.
- Monitored social media trends to keep strategies fresh and effective, ensuring brand stayed relevant in rapidly changing digital landscape.
- Generated significant growth in follower engagement, utilizing targeted content creation and interactive posts.
- Supported retailers to help boost in-store sales and awareness.
Social Media Manager
Easyship
07.2023 - 03.2024
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Reported directly to the co-founder, conducting a full analysis and revamp of social media strategy.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Took on additional responsibilities for email marketing and community management to increase brand visibility.
- Led the hiring process for a content designer to enhance team capabilities.
- Produced weekly and monthly reports to evaluate and optimize marketing strategies.
Social Media Executive
Savills PLC
11.2021 - 03.2023
- Responsible for B2B social media outputs at Savills, using Instagram, LinkedIn, Twitter, Facebook and Pinterest
- Solely managed a subsidiary Instagram and LinkedIn account
- Designed and implemented social media strategies to align with business goals.
- Copywriting - Longform/Shortform
- Content creation using Canva/self filming/briefing in and working with graphic designers to create assets and videos
- Weekly and monthly reporting from data analysis – working towards various KPI's
- Developed and managed content calendars for each platform to establish timely and relevant posts.
Social Media Assistant
Savills
11.2020 - 11.2021
- Maintained the running of the B2C accounts across all channels
- Supported SEO initiatives to improve content, keywords and branding
- Tracked and capitalized on emerging industry trends to boost campaign performance
- Creative copywriting to drive traffic to brand websites
Collection Agent
ARC Europe LTD
12.2019 - 11.2020
- Working on behalf of large companies including PayPal, Nationwide, Klarna, LV and David Lloyd Gyms.
- Building strong and trusting relationships with hundreds of varied customers daily, whilst working towards targets.
- Leveraged strong negotiation skills to secure favourable settlements from debtors while maintaining professional relationships throughout the process.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Maintained accurate records of all collection activities, allowing for better tracking and analysis of performance metrics.
Recruitment Consultant
OPR Resourcing Specialists
08.2019 - 11.2019
- Dealt with the 360 process of recruitment including sourcing, screening, interviewing and on-boarding
- Client/Account management – worked closely and developed relationships with large corporations including Samsung, KFC, Toshiba
- Business development
- Managed social media accounts
- Built strong relationships with clients through regular communication and understanding their unique needs
- Negotiated competitive compensation packages on behalf of clients and candidates to ensure successful placements
- Improved client satisfaction by consistently providing high-quality candidates for various positions
- Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process
Store Assistant
Sainsbury's
05.2018 - 09.2018
Bar Staff
Las Iguanas
06.2017 - 09.2017
Bar Staff
TopGolf
06.2016 - 06.2017
Waitress
Foxhills Country Club
05.2014 - 05.2016
Education
BSC - Marketing
Canterbury Christ Church University
A-Level -
Godalming College
GCSE -
Fullbrook School
Skills
- Strategic Planning
- Customer Service
- Office administration
- Networking and Relationship Building
- Canva, Sprinklr, Google Analytics, Hootsuite
- Teamwork and Collaboration
- Interpersonal Skills
- Market Research
- Community Engagement
Timeline
Social Media Specialist
LetsTok
10.2024 - Current
Social Media Manager
Easyship
07.2023 - 03.2024
Social Media Executive
Savills PLC
11.2021 - 03.2023
Social Media Assistant
Savills
11.2020 - 11.2021
Collection Agent
ARC Europe LTD
12.2019 - 11.2020
Recruitment Consultant
OPR Resourcing Specialists
08.2019 - 11.2019
Store Assistant
Sainsbury's
05.2018 - 09.2018
Bar Staff
Las Iguanas
06.2017 - 09.2017
Bar Staff
TopGolf
06.2016 - 06.2017
Waitress
Foxhills Country Club
05.2014 - 05.2016
A-Level -
Godalming College
GCSE -
Fullbrook School
BSC - Marketing
Canterbury Christ Church University
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