SARA KHOSHABA
Sydney,NSW
Summary
An organised professional bringing a diverse experience within customer service, fraud management services and financial services. Well-versed in effective communication and fraud detection services. Proven history of successfully engaging with customers and financial clientele. Quick-learning and task-driven with excellent delegation and planning abilities . Technologically adept with a passion for analysis and development of solutions. Proactive, self driven and motivated to improve results and exceed goals. Met customer needs consistently with knowledgeable and fast service. Tracked daily activities via SAS Fraud Management, IBM Mainframe and Commsee, WEBOBS and PEXA EXCHANGE for consistent reporting. Served customers by going above-and-beyond to offer exceptional support and service for all needs. Identified issues such as problems with billing trends and financial relationships based on in-depth analyses of financial data. Prompted investigations into suspicious transactions, regulatory issues, and system-wide institutional problems.
Overview
5
5
years of professional experience
Work History
Epayments Assessments Officer
NAB
09.2022 - Current
- Expertise in conducting thorough investigations into suspected fraudulent activity
- Proficiency in Excel; Advanced knowledge of Microsoft Excel, including expertise in creating and managing spreadsheets, using formulas and functions, and data analysis.
- Used multiple data sources to derive end-to-end fraud performance metrics.
- Participated in group discussions with team members to develop new ways to combat fraud.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Trained team members on reporting procedures and guidelines.
- Demonstrated meticulousness and attention to detail, to comply with reporting procedures and guidelines.
- Proficiently complied with the Epayment Code in order to uphold company standards.
- Managed a portfolio of multiple cases per day to meet to meet the Epayment code.
Securities Specialist
NAB (Medfin)
04.2022 - 09.2022
- Prepared loan documents for new and existing loans, discharge of securities, consent of leases, and variations to existing loans within Asset Finance and Mortgages.
- Optimised credit approval and collections processes in order to release securities sufficiently.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support.
- Prepared contracts and related documentation according to strict standards.
- Updated and created new files and security packets.
- Created payout quotations and letters.
- Carried out administrative tasks by communicating with clients and solicitors (ZIRCO DATA & MSA National) distributing mail and scanning documents.
- Investigated financial resources and creditworthiness.
- Wrote contract documents, purchase agreements and closing statements.
Mortgage Releases Officer
NAB
04.2021 - 02.2022
- Preparing a variety of different written communications, reports and documents to ensure smooth operations.
- Evaluating documentation provided to determine if the item required a full discharge or partial discharge
- Collaborating efficiently with appropriate stakeholders and clientele
- Stressed preparation of SIO process and ensured all documents comply with obligatory bank guidelines
- Proficiency in Lending/Settlements Software Systems ( Webobs, Siebel, PEXA EXCHANGE
- Proficiency in loan records filing and maintenance and funds disbursement application
- Conducting lending, security and relationship checks
- Obtained copies of applicants credit histories and reviewed paperwork to determine feasibility of granting settlements, refinances and sales
- Identified issues and provided solutions for problems.
Fraud Analyst
Commonwealth Bank - Group Fraud Management Services
01.2019 - 08.2020
- Helped resolve situations and prevent further fraud by recommending corrective and punitive actions via reports and presentations.
- Supported findings by identifying fraud trends, preparing reports and evidence, and documenting statements from database and suspects.
- Anti-money laundering/ Counter terrorism training
- Maintained accuracy by routinely verifying taxpayer information, identification numbers, and computations.
- Resolved problems by actively pursuing communication and collaboration with taxpayers and duly appointed representatives.
- Resolved issues based on thorough investigations of concerns.
- Met inbound customer needs while maintaining strict performance targets.
- Completed inquiries and followed up with customers to share findings and offer solutions.
- Answered incoming calls, chat messages, and email communications to handle customer concerns.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
Education
Diploma
Nursing01-2018
-
Higher School Certificate
01-2016
Skills
- Legal documentation reviews
- Mortgage lending requirements
- Data analysis
- Detecting different types of fraud
- Multitasking
- Fraud claims handling
- Inbound and outbound calls
- Strong verbal and written communication
- Audit reporting
- Concise time management
- Problem solving
- Financial history analysis
- Loan file review
- Loan processing coordination
- Report preparation
- Active listening and learning
- Decision making
- Consumer lending
- Verbal and Written Communication
- Cost Calculations
- Financial reporting
- Critical thinking
Timeline
Epayments Assessments Officer
NAB
09.2022 - Current
Securities Specialist
NAB (Medfin)
04.2022 - 09.2022
Mortgage Releases Officer
NAB
04.2021 - 02.2022
Fraud Analyst
Commonwealth Bank - Group Fraud Management Services
01.2019 - 08.2020
Diploma
-
Higher School Certificate
Similar Profiles
Jay ThaparJay Thapar
Fraud Analyst at NABFraud Analyst at NAB
Tara SheehanTara Sheehan
Branch Manager at NABBranch Manager at NAB
Parag AnandParag Anand
Cards Fraud Analyst at NABCards Fraud Analyst at NAB
Naseem PedramNaseem Pedram
Team Leader in Merchant Servicing at NABTeam Leader in Merchant Servicing at NAB
Wesley WangWesley Wang
Student Dentist on Placement at Stafford Dental ClinicStudent Dentist on Placement at Stafford Dental Clinic