Sara Kumarapeli
Melbourne,VIC
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
9
9
years of professional experience
Work History
Junior Business and System Analyst
VET Advisory Group Pty.Ltd
01.2023 - 06.2023
- Collaborated with the operations team to analyse the requirements and processes
- Conducted data analysis to identify key bottlenecks and delays in the process
- Proposed and implemented process improvements, resulting in a 15% reduction in order processing time
- Provided technical support for end-users, resolving issues promptly and effectively.
- Presented findings and recommendations to senior management, receiving positive feedback for the actionable insights provided.
- Collaborated with cross-functional teams to develop system solutions tailored to business needs.
BI & BT Analyst
Life-Space Group Pty. Ltd
07.2021 - 12.2021
- Published support documentation/user manuals/troubleshooting documents to share knowledge with the staff
- Resolved IT-related problems of the onsite team by attending to onsite and remote troubleshooting
- Successfully migrated company documents to SharePoint and conducted usability testing
- Improved employee knowledge by providing training sessions about video conferencing, and digital device usage to utilize Information Technology daily
- Delivered extensive customer service through multiple human, digital, self-service, and automated channels
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
QA Engineer
hSenid Business Solutions Pvt. Ltd
08.2015 - 06.2018
- Closely worked with developers, business stakeholders, and other testing resources from the project and the business in the completion of testing requirements
- Led to improve the testing process by continuously monitoring and analyzing
- Contribute to testing, analysis, reporting, and defining quality metrics
- Optimized test cases to maximize the success of manual software testing with consistent and thorough approaches
- Developed and executed well-productive QA test cases, scripts, and procedures for automation testing maintenance
- Time estimating and determining the priority for test scenarios and creating execution plans to implement the scenarios
- Set up the simulative test environment (as per the clients) by making the relevant configurations before executing the test cycles
- Successfully Execute test scenarios and ensure the system behaves according to the business requirement and meets the quality standards
- Creating detailed, comprehensive, and well-structured test plans and test cases
- Performing API testing to verify HRM system components’ interaction with different OS and on nominated applications
- Mobile testing to verify the system functionalities, Graphical User Interface designs, and system usability for both android and iOS devices
- Create detailed bug reports and conduct unit smoke and regression testing once bugs are fixed
- Executing functional, non-functional, integration, system, regression, and end-to-end testing
- Managed to accomplish all the release processes as a QA module owner for several Critical and functional modules
- Assess software bugs and compile the findings and suggested resolutions for the development team.
Trainee Test Automation Engineer
Virtusa Pvt. Ltd
07.2014 - 07.2015
- Worked with VTAF, Virtusa’s proprietary test automation solution that generates high-quality test scripts from a conceptual abstract model
- Analyzed system requirements, understand the scope of test design, and planned test cases for web and mobile applications
- Improved the script by debugging the code to isolate the issues and reviewing configuration files and logs
- Performed automation estimations based on the defined company estimation criteria
- Analyzed and provide technical guidance on VTAF to the client’s technical team and offshore engineers
- Perform analysis on the project domain, understand the scope for test automation and build plans for enhancements and test automation
- Identify the technical challenges involved in automation engagement and provided specific workarounds with reusable functions developed within VTAF according to the project domain
- Identify test automation risks, analyze, and suggest possible mitigations for such cases
- Successfully gathered the onsite team’s requirements and understood the scope for automation
- Accomplished responsibilities over creating rough estimations for this project
- Conducted weekly progress meet meetings with the onsite QA/Dev team
- Conducted sanitization sessions, and handled Q&A and clarifications
- Train and guide onsite and offshore team members in quality assurance standards, tools, policies, and procedures
- Done weekly progress presentation.
Education
PROFESSIONAL YEAR PROGRAM -
Performance Education
06.2022
Master of Information Technology - (System Analysis And Network Security)
Charles Sturt University
02.2021
Graduate Diploma in Information Technology -
Charles Sturt University
06.2020
Professional Graduate Diploma in IT -
ESOFT Metro Campus
02.2017
Skills
- Keen attention to detail
- Strong Analytical skills
- Strong Problem-solving skills
- Passionate about new tech and tools
- Motivated to learn
- Creative and Innovative thinking
- Application Integration
- Business Process Analysis
- Web Services
- Project Documentation
- SQL Proficiency
- Application support
- End-user support
- Remote Technical Support
- Client Relationship Management
- Incident Management
- ITIL Knowledge
Timeline
Junior Business and System Analyst
VET Advisory Group Pty.Ltd
01.2023 - 06.2023
BI & BT Analyst
Life-Space Group Pty. Ltd
07.2021 - 12.2021
QA Engineer
hSenid Business Solutions Pvt. Ltd
08.2015 - 06.2018
Trainee Test Automation Engineer
Virtusa Pvt. Ltd
07.2014 - 07.2015
PROFESSIONAL YEAR PROGRAM -
Performance Education
Master of Information Technology - (System Analysis And Network Security)
Charles Sturt University
Graduate Diploma in Information Technology -
Charles Sturt University
Professional Graduate Diploma in IT -
ESOFT Metro Campus
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