Sara Oliver
Griffith,NSW
Summary
Dynamic dental assistant with a proven track record at NSW Health, excelling in patient relations and records management. Enhanced operational efficiency by reducing appointment cancellations through effective scheduling. Skilled in team building and training, fostering a collaborative environment while ensuring compliance with health standards. Committed to delivering exceptional patient care and support.
Hardworking and passionate person with strong organizational skills eager to secure position.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail.
Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
15
15
years of professional experience
Work History
Dental Assistant
NSW Health
10.2011 - Current
- Assisted in preparing treatment rooms and ensuring cleanliness and organization.
- Supported dental procedures by handing instruments and materials to the dentist.
- Educated patients on oral hygiene practices and post-treatment care.
- Managed patient records using electronic health record systems for accuracy.
- Coordinated patient appointments, confirming schedules and minimizing wait times.
- Participated in infection control protocols to promote patient safety and health standards.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Participated in community outreach programs, educating public on importance of dental health.
- Scheduled and confirmed patient appointments.
- Monitored patient comfort and safety during dental procedures.
Waitress Trainer
Kidman Restuarant
10.2022 - 03.2025
- Trained new waitstaff on service standards and operational procedures.
- Developed training materials to enhance staff knowledge and performance.
- Conducted ongoing evaluations to ensure adherence to quality and service excellence.
- Mentored team members, fostering a collaborative and efficient work environment.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Established and maintained quality control standards.
Delievry Driver
Bertoldos Bakery
05.2011 - 10.2012
- Delivered bakery products efficiently across designated routes, ensuring timely arrival and customer satisfaction.
- Maintained accurate delivery logs and documentation for compliance and operational efficiency.
- Operated delivery vehicle safely, adhering to traffic regulations and company policies.
- Assisted in loading and unloading bakery products, optimizing space and minimizing damage during transport.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly during deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Education
Certificate III - Dental Assisting
Intergrated Care Mangement
05-2012
No Degree -
St Francis De Sails Regional College
Leeton01-2004
Skills
- Records management
- Learning standards
- Group and individual instruction
- Codes of conduct
- Legal compliance
- Team building
- Nutrition services
- Microsoft office
- Appointment scheduling
- Professionalism and etiquette
- Dental office administration
- Patience and tact
- Body language awareness
Timeline
Waitress Trainer
Kidman Restuarant
10.2022 - 03.2025
Dental Assistant
NSW Health
10.2011 - Current
Delievry Driver
Bertoldos Bakery
05.2011 - 10.2012
Certificate III - Dental Assisting
Intergrated Care Mangement
No Degree -
St Francis De Sails Regional College