Sara Ozturk
15 Martin Avenue, Pagewood, 2035,Australia
Summary
I have a strong background of over 5 years in customer service across various industries. Undergone and completed my studies within the field of real estate between 2022 and 2024, which has allowed me to receive a broad range of experience in the field of previous and new home buyers of all areas.Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.As I Endeavor to embrace opportunities to assist myself in growing to enhance operational targets that I find myself across. I have gained a broad range of expertise in real estate and customer service as a means of ensuring all customers are satisfied and make a positive entry and exit. My ability to manage and resolve issues promptly and maintain a positive attitude even in challenging situations makes me a great fit for this role. With over 5 years of experience in customer service, I know I will be enjoying being a part of a team, reaching goal targets, and importantly working hard to prove I am the best candidate for this role.
Overview
7
7
years of professional experience
Work History
Passenger Service Agent
Swissport
Sydney Airport , NSW
04.2025 - Current
- Assist passengers during check-in, boarding and disembarkation
- Handle the check-in process, including verifying tickets, issuing boarding passes and checking luggage
- Provide accurate flight information to passengers, including updates on delays, cancellations and gate changes
- Resolve passenger complaints and issues efficiently and professionally
- Offer support and answer questions regarding flight schedules, fares, routes and policies
- Assist passengers with special needs, including unaccompanied minors, elderly passengers and those requiring wheelchair assistance
- Assist with luggage drop offs through the check-in process
- Ensure compliance with security procedures and protocols, including screening passengers and luggage
- Coordinate with other airport personnel and departments to ensure smooth operations and customer satisfaction
- Provide assistance and support during emergencies, including medical incidents and flight diversions
Cargo Flight Clerk
Menzies Aviation
Sydney Domestic Airport
08.2024 - 02.2025
- Prepared and managed shipping documentation to ensure compliance and accuracy
- Coordinated the exportation of cargo, including preparation of airway bills
- Delivered exceptional customer service and maintained communication with airlines
- Ensured shipments were arranged according to the booking sheet and cargo documents
- Supported on-time departures by streamlining cargo processes
- Customer Service
- Experience with Word / Excel/ Outlook Software
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
Property Management & Leasing Consultant
Century 21 Bayview
Brighton - Le- Sands, NSW
02.2022 - 08.2024
- Conduct routine inspections and managed property maintenance and repairs
- Managed 100 rental properties
- Handled complaints with effective problem-solving, and communication skills
- Maintained strong relationships with tenants and landlords by addressing enquiries
- Processed applications for prospective tenants and home buyers
- Coordinated and attended open homes for inspections
- Managed business accounting and administrative tasks, including answering high-volume phone enquiries
- Conducted background checks on applicants.
Fashion Sales Assistant & Fragrance Specialist
David Jones
Bondi Junction
03.2019 - 02.2022
- Provided customer assistance with purchases, and helped guide decision-making.
- Managed cashier duties, including cash handling and end-of-day register reconciliation
- Restocking shelves and display areas with merchandise
- Monitoring inventory levels and reporting shortages
- Ensured compliance with company policies and procedures at all times.
- Provided excellent customer service to clients in person and over the phone.
- Performed regular price checks to ensure competitive pricing.
Customer Service Cashier
KFC
Mascot, NSW
02.2018 - 02.2019
- Maintained accurate cash drawer and balanced at the end of shifts.
- Trained new cashiers on register operations and customer service standards.
- Managed inventory restocking while ensuring product displays were organised.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
Education
Certificate IV in Real Estate -
Under The Hammer
01.2023
Highschool Certificate -
JJ Cahill Memorial Highschool
09-2022
Certificate of Registration -
Think Real Estate
01.2022
Skills
- Achieves Organisational Goals and Operational Objectives
- Excellent Communication Skills
- Interpersonal Skills
- Presentation Skills
- Business Skills
- Report Writing
- Contributes to developing Strong Teams
- Goal Focused
- Experienced Trainer
- Active Listening
- Professionalism
- Time Management
- Prioritisation
- Task Completion
- Multitasking
- Team Player
- Enhancing Group Work Involvement
- Patience
- Knowledge of Products and Services
- Experience with Excel
- Experience with Microsoft Word
- Experience with Microsoft Teams
- Point of sale systems
- Order processing
- Retail merchandising
- Time management
- Production leadership
References
- Marilyn Hatzianestis, Century 21 Bayview, Brighton-Le-Sands, New South Wales, Senior Property Manager, 0404 632 888, Marilyn.hatz@century21.com.au
- Melisa Ozturk, Eastern Engineering, Botany, New South Wales, Senior Assistant Manager, 0481 109 388, Melisaozturk16@hotmail.com
- Tianna Johnson, David Jones, Bondi Junction, New South Wales, Senior Sales Manager, 0410 323 923, tianna.kala@gmail.com
Key Functional Areas
- Cash Handling and Operations: Efficiently managed cash register operations, ensuring accurate accounting of sales and seamless handling of peak customer periods in various settings.
- Customer Service Resolutions: Successfully resolved customer service issues with professionalism and ensured customer satisfaction by effectively managing outcomes.
- Customer Loyalty: Built strong customer relationships by delivering exceptional service and ensuring satisfaction with all aspects of company offerings.
Personal Information
- Citizenship: Australian Citizen
- Driving License: Australian Drivers License
- Dangerous Goods Certificate
- Airside ( ADA) Lisence
- Red Asic Card
Timeline
Passenger Service Agent
Swissport
04.2025 - Current
Cargo Flight Clerk
Menzies Aviation
08.2024 - 02.2025
Property Management & Leasing Consultant
Century 21 Bayview
02.2022 - 08.2024
Fashion Sales Assistant & Fragrance Specialist
David Jones
03.2019 - 02.2022
Customer Service Cashier
KFC
02.2018 - 02.2019
Certificate IV in Real Estate -
Under The Hammer
Highschool Certificate -
JJ Cahill Memorial Highschool
Certificate of Registration -
Think Real Estate
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