SARA PANAHI ERDI
Mickleham,Australia
Summary
PROFESSIONAL SUMMARY Energetic and fashion-forward retail professional with over three years of experience in high-volume, customer-facing roles. Proven track record of driving sales, delivering exceptional customer experiences, and maintaining brand presentation standards. Adept in styling, cross-selling, and building long-term customer relationships. Committed to delivering premium service, aligned with the elevated standards of luxury fashion brands like Michael Kors.
Overview
5
5
years of professional experience
Work History
Assistant Sales Manager
Seafolly
DFO Essendon , Vic
09.2023 - 05.2024
- Supervised daily operations, staff rosters, and opening/closing duties in a fast-paced retail setting.
- Conducted team training and performance evaluations, enhancing service quality and productivity.
- Handled customer escalations with professionalism, ensuring brand loyalty and satisfaction.
- Supported visual merchandising updates in alignment with seasonal promotions.
Sales Associate
Seafolly
Essendon DFO, VIC
05.2023 - Current
- Provided styling advice and product recommendations tailored to individual customer preferences.
- Drove store sales through upselling, cross-selling, and fostering repeat business.
- Maintained brand standards through impeccable visual merchandising and stock presentation.
- Ensured accurate cash handling and transactions using the POS system.
Sales Associate
Superdry
Essendon DFO, VIC
11.2022 - 06.2023
- Delivered outstanding customer service, leading to increased client satisfaction and store KPIs.
- Replenished stock and maintained presentation according to brand guidelines.
- Managed POS operations, returns, and exchanges efficiently.
Dental Receptionist
Vineyard Dental
Sunbury, VIC
02.2020 - 12.2024
- Provided front-desk service and managed patient scheduling using practice software.
- Handled billing, payments, and data entry with accuracy and confidentiality.
- Strengthened customer rapport through effective communication and follow-up.
Education
Advanced Diploma - Applied Fashion Design & Merchandising
Kangan Institute
Richmond, VIC12.2021
Diploma - Applied Fashion Design & Merchandising
Kangan Institute
Richmond, VIC03-2020
Skills
- Customer experience and styling
- Luxury product knowledge
- Sales target achievement
- Team leadership and collaboration
- Visual merchandising & brand presentation
- POS and cash handling
- inventory control & stock management
Languages
Farsi: Native/ Bilingual
References
- Merna: 0497 904 658, Seafolly
- Bahar: 0449944315, Superdry
- Atena: 0412 309 014, Vineyard Dental
Timeline
Assistant Sales Manager
Seafolly
09.2023 - 05.2024
Sales Associate
Seafolly
05.2023 - Current
Sales Associate
Superdry
11.2022 - 06.2023
Dental Receptionist
Vineyard Dental
02.2020 - 12.2024
Advanced Diploma - Applied Fashion Design & Merchandising
Kangan Institute
Diploma - Applied Fashion Design & Merchandising
Kangan Institute
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