SARA PATENA
London,UK
Summary
With over 5 years experience in the banking and finance industry, I bring to the table expert client management and financial analysis skills. My great communication skills, along with knowledge and understanding of bank processes, and commercial and consumer markets has helped me excel in growing strong client relationships, and new business opportunities.
Overview
7
7
years of professional experience
Work History
Customer Relationship Manager / Finance Broker
Hawthorn Finance Pty Ltd
Melbourne, Victoria
01.2022 - Current
- Negotiating with banks and credit lenders to find the best lending solution for clients.
- Acquisition of new clients; and assessing their needs according to their circumstances, goals and financial situation.
- Analysing financial/credit information to understand a clients financial position.
- Acting as a go between for lenders and borrowers.
- Assisting clients obtain finance pre-approvals for home loans/mortgages.
- Analysing a comparing different finance products, to find the right solution for the client.
- Ensuring compliance with banking and financial legislation.
- Educating clients on financial products/solutions.
- Processing lending applications for acquisition to settlement, using aggregators CRM and lending platforms.
Business Banking Manager
Commonwealth Bank
Melbourne, Victoria
07.2021 - 01.2022
- Facilitating great customer conversations to understand client goals and needs and providing relevant and timely solutions; including the origination of a range of banking solutions; including commercial lending up to $1,000,000 AUD, asset finance, merchant facilities and everyday banking solutions.
- Provided guidance and support to junior bankers on the principles of business lending.
- Proactively engaging customers to support their business and personal goals.
- Ensured compliance with all relevant banking regulations, laws and guidelines.
Lending Associate
NAB
Melbourne, Victoria
11.2020 - 07.2021
- Create and prepare lending submissions, including obtaining and collating client information for both consumer and business lending
- Perform credit analysis and financial modelling of client information
- Deliver excellent customer experience, by managing end to end lending process
- Interacted professionally and respectfully with clients, resulting in strong relationship building
- Prioritised workflow by communicating and collaborating with management staff.
Relationship Associate
NAB
Melbourne, Victoria
09.2019 - 11.2020
- Developing strong client relationships, to identify new business opportunities
- Create and prepare lending submissions for small business clients, including obtaining and collating client information
- Support NAB Health Banking managers to resolve customer servicing tasks
- Assist clients with adopting digital channels of banking
- On-board and complete KYC requirements for new and existing clients both national and international
- Pro-active management of client term deposit accounts
- Assisting health banking managers in maintaining high standard of lending applications.
Small Business Banker
NAB
Melbourne, VIC
03.2019 - 09.2019
- Working in the Small Business Victoria Team, supporting a diverse range of clients and businesses by identifying and fulfilling their small business needs via phone based conversations; in a high paced call centre environment.
- Onboarding new clients, ensuring KYC requirements are fulfilled.
- Managing and originating lending and product requests for small business clients up to $100,000 AUD (business loans, credit cards, overdrafts and equipment finance facilities)
- Reviewed client's financial statements, tax returns, cash flow projections, and other information related to the loan application process.
- Understand client business needs and provide holistic banking solutions to grow revenue and drive NPS.
Business Banking Advisor
NAB
Melbourne, Victoria
06.2018 - 03.2019
- Assist clients with simple and complex banking and servicing enquiries
- Displayed positive, professional and empathetic tone to deliver consistently superior service
- Uncovering a customer need and seeing if there is a product, we can offer to benefit them
- Improving customer advocacy
- And NPS
- Completed high volume of inbound and outbound calls within deadlines
- Took ownership over customer concerns, following issues through to resolution.
Small Business Outbound, Sales Advisor
NAB
Melbourne, Victoria
01.2018 - 06.2018
- Working high-pressure call centre environment, making outbound calls to customers to get an understanding of their business
- Using objection handling and holding great conversations with customers
- Uncovering a customer need and seeing if there is a product, we can offer to benefit them
- Improving customer advocacy.
Instructional Design Consultant
AGL
08.2017 - 04.2018
- Develop e-Learning modules in Articulate Storyline or other authoring tools
- Understand and apply storyboards to e-Learning modules
- Apply voice overs to e-Learning modules.
Education
Bachelor of Business Administration - Finance -
Swinburne University of Technology
01.2028
Diploma of Finance and Mortgage Broking - Finance and Mortgage Broking -
AAMC
01.2023
Certificate IV Human Resource Management -
Swinburne University of Technology
01.2017
VCE -
Warrandyte High School
01.2016
Skills
- Client Relationship Management
- Financial Analysis
- Risk Management
- Communication
- Regulatory Compliance
- MS Office
- Training and Mentoring
- Account Management
VISA/Right to Work Details
- I am relocating from Melbourne to London; at the end of April 2024. I have the right to work in the UK, with a two year youth mobility scheme Visa (ability to extend to three years).
References
References available upon request.
Timeline
Customer Relationship Manager / Finance Broker
Hawthorn Finance Pty Ltd
01.2022 - Current
Business Banking Manager
Commonwealth Bank
07.2021 - 01.2022
Lending Associate
NAB
11.2020 - 07.2021
Relationship Associate
NAB
09.2019 - 11.2020
Small Business Banker
NAB
03.2019 - 09.2019
Business Banking Advisor
NAB
06.2018 - 03.2019
Small Business Outbound, Sales Advisor
NAB
01.2018 - 06.2018
Instructional Design Consultant
AGL
08.2017 - 04.2018
Bachelor of Business Administration - Finance -
Swinburne University of Technology
Diploma of Finance and Mortgage Broking - Finance and Mortgage Broking -
AAMC
Certificate IV Human Resource Management -
Swinburne University of Technology
VCE -
Warrandyte High School
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