Sara Pavić
Overview
10
10
years of professional experience
Work History
Intake Officer
Department of Justice and Community Safety
Melbourne, VIC
07.2025 - 01.2026
- Supported Intake operations through effective collaboration within a team
- Processed prison and community correctional services referrals in line with established guidelines and timeframes
- Applied critical thinking to interpret guidelines, identify solutions, and resolve complex or ambiguous issues
- Conducted required checks and sourced key documentation required for referrals, including Judges Sentencing Comments, criminal histories, police summaries and psychological reports
- Maintained and updated offender records across Corrections Victoria systems including CVIMS, PIMS, E-Justice and TRIM
- Managed, resolved and redirected enquiries in accordance with policies and timelines
- Provided administrative support to ensure efficient service delivery
- Liaised with internal and external stakeholders to support effective information sharing and problem solving
- Demonstrated strong commitment to data integrity and compliance across information and business processes
- Adapted effectively to changing priorities while maintaining an excellent standard of work
Justice Officer
Department of Justice and Community Safety
Broadmeadows, VIC
11.2024 - 06.2025
- Provided a range of high quality and efficient administrative services to Community Correctional Services
- Greeted and liaised with clients and internal and external stakeholders in a prompt, courteous and effective manner to provide assistance, advice and information, ensuring a high level of customer service is provided
- Provided corporate services support functions including finance and procurement, fleet and facility maintenance
- Undertook a range of administrative functions including word processing, data input and management and the maintenance of various records, registers and offender files
- Contributed to the efficiency of administrative functions through actively taking part in business improvement initiatives by assisting the Justice Officer Team Leader to identify any procedural improvements
- Coordinated the location of mail, including being responsible for the security and appropriate record-keeping of incoming and outgoing mail
- Maintained accurate and comprehensive records, in accordance with the department’s policies and procedures
- Prepared routine correspondence and reports
- Provided relief duties at other regional locations in the community as necessary
Acting Justice Officer Team Leader
Department of Justice and Community Safety
Broadmeadows, Coolaroo, Tullamarine, VIC
04.2025 - 05.2025
- Supervised and led a team of Justice Officers across multiple sites in the delivery of a range of high quality and efficient administrative support services, ensuring that appropriate mechanisms were in place to identify and address any shortfalls
- Ensured that Justice Officer resources are deployed to meet operational demands and a flexible and cooperative approach is taken to address competing service demand needs
- Developed and demonstrated an understanding of the service delivery requirements of each program area
- Worked with the Business Support Supervisor to identify and implement improvements as necessary
- Undertook a range of administrative tasks to support the day to day operations including financial processing, organising building repairs and participating in incident response procedures
- Responded flexibly to requests for administrative support from stakeholders within resource limits and agreed protocols, and redirected resource allocation questions to the Business Support Supervisor
- Worked effectively with internal and external stakeholders to resolve issues effectively and maintain positive business relationships
Director
D&S Events
Epping, VIC
06.2023 - 11.2024
- Managed daily operations for a successful small business, ensuring efficient processes and quality services
- Researched trends and current innovations to determine competition and develop competitive pricing points
- Negotiated price and service with customers and vendors to decrease expenses and increase profit
- Established a loyal customer base by providing personalised attention, addressing concerns promptly, and exceeding expectations
- Handled customer enquiries and complaints to maintain excellent customer service
- Advertised products and services online to target consumers
Cashier
Marco Fine Foods & Groceries
Reservoir, VIC
04.2022 - 12.2022
- Provided backup support for other departments when needed, showcasing versatility within the retail environment
- Worked well in a team setting, providing support and guidance
- Ensured compliance with company policies and procedures while processing transactions efficiently
- Assisted customers with enquiries and provided exceptional service, resulting in positive feedback from shoppers
Supervisor
KleenPro
Various Locations
03.2018 - 03.2022
- Coordinated with subcontractors and other stakeholders to complete different stages of cleaning on time during ongoing construction activities
- Supported timely project completion through efficient cleaning and preparation of workspaces for the next phase
- Trained and supervised team of construction cleaners
- Strengthened team collaboration with clear communication regarding expectations for cleanliness and organisation
- Upholded company reputation for excellence with attention to detail in all cleaning tasks, ensuring a polished final product
- Promoted a healthy work environment by implementing appropriate sanitation measures on job sites during the COVID-19 pandemic
Team Member
McDonald's
Doncaster, VIC
05.2016 - 11.2017
- Worked flexible hours across night, weekend, and holiday shifts
- Worked well in a team setting, providing support and guidance to co-workers
- Resolved problems and provided exceptional customer service
- Proved successful in completing jobs quickly and accurately in a fast-paced environment
Education
Bachelor of Forensic Science/Bachelor of Criminology -
Deakin University
06.2023
Skills
- Well developed computer literacy
- Adaptability
- Critical thinking
- Stakeholder engagement
- Customer focus
- Initiative
- Accountability
- Resilience
Languages
- Serbian - Native
- English - Fluent
References
Christy Williams - Assistant Manager, Intake
0408 826 901
christy.williams@justice.vic.gov.au
Sherry Von Heiderbrandt - Justice Officer Team Leader
0422 099 547
sherryvonh@hotmail.com
Timeline
Intake Officer
Department of Justice and Community Safety
07.2025 - 01.2026
Acting Justice Officer Team Leader
Department of Justice and Community Safety
04.2025 - 05.2025
Justice Officer
Department of Justice and Community Safety
11.2024 - 06.2025
Director
D&S Events
06.2023 - 11.2024
Cashier
Marco Fine Foods & Groceries
04.2022 - 12.2022
Supervisor
KleenPro
03.2018 - 03.2022
Team Member
McDonald's
05.2016 - 11.2017
Bachelor of Forensic Science/Bachelor of Criminology -
Deakin University