Sara Peck
Devonport,TAS
Overview
12
12
years of professional experience
Work History
Store Manager
EB Games
08.2019 - Current
- Ensured seamless store operations to enhance customer satisfaction.
- Guided team members in mastering product knowledge and sales strategies.
- Streamlined stock management with innovative inventory processes.
- Formulated strategies to elevate sales figures and customer involvement.
- Oversaw visual merchandising standards to maintain brand consistency.
- Collaborated with corporate on operational initiatives and store performance reviews.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Restaurant Manager
Burger Got Soul
10.2015 - 08.2019
- Oversaw daily operations to ensure exceptional customer service and efficient workflow.
- Managed inventory levels, optimizing supply orders to reduce waste and enhance cost efficiency.
- Trained and mentored staff on operational standards and best practices to improve team performance.
- Implemented new scheduling system, enhancing staff productivity and reducing labor costs.
- Maintained compliance with health regulations, ensuring a safe dining environment for guests and staff.
- Analyzed customer feedback to identify areas for improvement, enhancing overall guest satisfaction rates.
Hospitality Worker
Waterfront Cafe
06.2013 - 10.2015
- Delivered exceptional customer service in high-volume dining environment.
- Trained and mentored new staff on operational procedures and service standards.
- Managed food and beverage inventory, ensuring quality and compliance with health regulations.
- Streamlined workflow processes to enhance efficiency during peak service hours.
Timeline
Store Manager
EB Games
08.2019 - Current
Restaurant Manager
Burger Got Soul
10.2015 - 08.2019
Hospitality Worker
Waterfront Cafe
06.2013 - 10.2015