Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Sara Penny

Hamilton,VIC

Summary

Dynamic and collaborative professional with a proven track record at McDonald's, enhancing customer satisfaction through exceptional service and efficient multitasking. Skilled in espresso machine operation and quality control, I excel in fast-paced environments, demonstrating patience, persistence, and a commitment to quality. Achieved significant improvements in service speed and customer engagement. Adapts well to changing processes, programs and team requirements. Hospitable individual with expertise in safe food preparation. Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers.

Overview

4
4
years of professional experience

Work History

Crew Member/Coffee Barista/Cashier

McDonald's
09.2020 - 05.2022
  • Worked front counter, drive-thru, cafe and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Took orders, prepared meals, and collected payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Collaborated with team members to complete orders.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Optimized speed of service by quickly assembling food items and packaging them for customer convenience.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.

Deli/Produce/Dairy/Meat Associate

Walmart
09.2022 - 04.2023
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Stocked fruits and vegetables and removed old or poor quality products.
  • Contributed to team success by consistently meeting or exceeding individual productivity goals for stocking and organizing merchandise.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Blocked produce and culled damaged or spoiled pieces.
  • Ensured freshness and quality of products by conducting regular inspections and removing expired or damaged items promptly.
  • Completed prep work on pre-packaged vegetables and fruits.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Facilitated smooth operations by assisting with unloading deliveries and stocking shelves in a timely manner.
  • Demonstrated adaptability through flexibility in scheduling availability to accommodate varying shift requirements based on departmental needs.
  • Labeled and inventoried department merchandise.
  • Prioritized helping customers over completing other routine tasks in store.

Product Inspector

The NR Group
05.2023 - 11.2023
  • COMPANY WENT BANKRUPT WITHIN THE 6 MONTHS I WORKED THERE. NO LONGER OPPURATING AND IMPOSSIBLE TO CONTACT.
  • Inspected inbound products at receiving for quality issues.
  • Safeguarded customer satisfaction by ensuring that only top-quality products were shipped out for distribution.
  • Improved efficiency by streamlining inspection processes and implementing time-saving techniques.
  • Efficiently managed workload by prioritizing tasks based on urgency, complexity, and potential impact on overall operations.
  • Utilized software to automate customer communication and order fulfillment.
  • Continuously expanded product knowledge through research and training opportunities, ensuring the ability to provide expert advice on a diverse range of items offered for sale.
  • Created clear, precise and properly detailed product and service information on company website.
  • Enhanced product descriptions with well-researched content and visually appealing photos, capturing buyer attention and improving conversion rates.

Furniture Assembler

Lay-Z-Boy
01.2024 - 07.2024
  • Fastened parts together with bolts, staples, rivets glue or other fasteners according to blueprints.
  • Used hand tools and production equipment to perform furniture assembly work and mastered blueprint reading to verify correct completion.
  • Handled material such as leather, velvet and thick to delicate fabrics carefully due to customer specification, and ensured quality with no wrinkles, tears or holes in fabric while upholstering.
  • Contributed to team success with consistent high-quality workmanship in assembling various types of furniture.
  • Adapted quickly to changing production schedules, ensuring timely completion of all assigned tasks.
  • Demonstrated manual dexterity and coordinated hand and finger movements to grasp, manipulate, and assemble objects necessary to complete diverse furniture projects.
  • Maintained a clean and organized workspace, promoting an efficient environment conducive to productivity.
  • Worked with management to confirm inventory to assemble and completed required pre-assembly reporting.
  • Achieved rapid assembly times by mastering the use of power tools, manual tools, and other assembly equipment.
  • Increased customer satisfaction by ensuring proper alignment and fit during the assembly process.
  • Completed tasks on time to meet quality and safety standards.
  • Assembled parts correctly according to specifications, reducing quality issues.
  • Recognized and reported defective material and equipment to shift supervisor.
  • Inspected completed products to encourage quality and adherence to company standards.
  • Assisted in inventory management, tracking materials used for each project and maintaining accurate records for restocking purposes.
  • Reduced assembly time for complex furniture pieces by implementing effective time management strategies.
  • Optimized resource usage by repurposing leftover materials for future projects or recycling efforts when appropriate.
  • Implemented quality control measures to ensure all finished products met or exceeded client expectations.
  • Enhanced the longevity of furniture pieces by using durable materials and expert craftsmanship in upholstery tasks.
  • Planned and paced work efficiently in order to meet daily, weekly, project, or production goals.
  • Stretched and tacked fabric into place.
  • Disassembled damaged chairs and sofas to reupholster fabric.
  • Built containers and packed parts in accordance with detailed packing specifications.
  • Correctly and safely used variety of hand tools, staple guns and cutting equipment to carry out job duties.

Education

High School Diploma -

Baimbridge College
Hamilton, VIC
12-2021

Skills

  • Visual Inspection, Material Handling

  • Teamwork and Collaboration

  • Customer Engagement, Friendly

  • Restocking produce, Operating pallet jacks

  • Quality control guidelines, Safety standards

  • Opening and closing duties

  • Order Taking, Menu Memorization, Cash Register Operation

  • Espresso machine operation

  • Safe Food Handling, Cleanliness, Workplace Safety

  • Graphic Design

Affiliations

  • Life Centre of Hamilton
  • Dramas Theatre Inc.

Timeline

Furniture Assembler

Lay-Z-Boy
01.2024 - 07.2024

Product Inspector

The NR Group
05.2023 - 11.2023

Deli/Produce/Dairy/Meat Associate

Walmart
09.2022 - 04.2023

Crew Member/Coffee Barista/Cashier

McDonald's
09.2020 - 05.2022

High School Diploma -

Baimbridge College

Similar Profiles

CREATE PROFILE
Sara Penny